At a Glance
- Tasks: Open and close the café, lead the team, and deliver exceptional customer service.
- Company: The Flour Pot Bakery, a beloved artisan bakery and café in Brighton.
- Benefits: Join a passionate team, enjoy great coffee, and develop your leadership skills.
- Other info: Training provided for food hygiene and safety; perfect for those who love coffee and teamwork.
- Why this job: Be part of a warm, welcoming environment and make a real impact on customer experiences.
- Qualifications: Experience in hospitality or retail, with strong leadership and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers.
As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences.
- Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
- Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery's excellent service standards.
- Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
- Operational Support: Assist with stock management, health safety compliance, and maintaining cleanliness and hygiene standards.
- Problem Solving: Handle customer concerns, resolve issues efficiently, and elevate when necessary.
- Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
- Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
Previous experience in a hospitality, café, or retail environment is required. Experience in a supervisory or key holder role is preferred. Passion for great coffee, food, and customer service is essential. Strong leadership and communication skills are necessary. Ability to work independently and as part of a team is important. Reliable, punctual, and responsible individuals are sought. Food hygiene and safety awareness (training provided if needed).
Key Holder - Brighton, East Sussex employer: The Flour Pot Bakery
The Flour Pot Bakery is an exceptional employer that fosters a vibrant work culture centred around teamwork, creativity, and a shared passion for high-quality food and customer service. Located in the heart of Brighton, our café offers employees the opportunity to grow within a supportive environment, with comprehensive training and development programmes tailored to enhance your skills in hospitality. Join us to be part of a dedicated team that values sustainability and community, while enjoying the unique charm of working in a renowned artisan bakery.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder - Brighton, East Sussex
✨Tip Number 1
Get to know the café! Before your interview, pop in for a coffee and observe the vibe. This will help you understand their customer service style and give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you’ve motivated a team or solved a problem. We want to see how you can bring that hands-on approach to The Flour Pot Bakery.
✨Tip Number 3
Be ready to demonstrate your barista skills! If you’ve got experience making coffee, be prepared to talk about your favourite drinks and how you ensure quality and speed in service. It’s all about that customer experience!
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, we love seeing candidates who are proactive and eager to join our team at The Flour Pot Bakery.
We think you need these skills to ace Key Holder - Brighton, East Sussex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality and great coffee shine through. We want to see that you’re genuinely excited about joining The Flour Pot Bakery and contributing to our warm, welcoming environment.
Highlight Relevant Experience:Make sure to mention any previous roles in hospitality or retail, especially if you've held a supervisory position. We’re looking for someone who can lead the team effectively, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Key Holder role. Remember, we want to know how you can help us deliver outstanding customer experiences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen to join our team at The Flour Pot Bakery.
How to prepare for a job interview at The Flour Pot Bakery
✨Know Your Bakery
Before the interview, do some research on The Flour Pot Bakery. Familiarise yourself with their products, values, and commitment to sustainability. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Key Holder, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate others and maintain a positive work environment.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your passion for delivering outstanding experiences, which is crucial for this role.
✨Prepare for Practical Questions
Expect questions about opening and closing procedures, cash handling, and problem-solving scenarios. Brush up on your knowledge of food hygiene and safety standards, as well as your ability to handle customer complaints effectively.
