At a Glance
- Tasks: Open and close the café, lead the team, and deliver exceptional customer service.
- Company: Join The Flour Pot Bakery, a beloved artisan bakery and café in Brighton and Hove.
- Benefits: Enjoy a vibrant work environment, flexible hours, and opportunities for growth.
- Other info: Training provided for food hygiene and safety; perfect for those who love coffee and teamwork.
- Why this job: Be part of a passionate team creating delicious baked goods and great coffee.
- Qualifications: Experience in hospitality or retail, with strong leadership and communication skills.
The predicted salary is between 25543 - 30000 £ per year.
Key Holder - Hangleton Road, Brighton and Hove
The Role
The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers.
Job Overview
As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences.
Key Responsibilities
- Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
- Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery's excellent service standards.
- Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
- Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
- Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
- Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
- Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
What We're Looking For
- Previous experience in a hospitality, café, or retail environment.
- Experience in a supervisory or key holder role is preferred.
- Passion for great coffee, food, and customer service.
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Reliable, punctual, and responsible.
- Food hygiene and safety awareness (training provided if needed).
- Screening Questions
- How many hours are you available to work each week? (16-24hrs, 20-30hrs, 30-40hrs)
- When are you available to start? (Please specify date)
• Please tell us why you would like to join The Flour Pot Team?
• How did you hear about us?
- Please upload your CV
Key Holder - Hangleton Road, Brighton and Hove employer: The Flour Pot Bakery
The Flour Pot Bakery is an exceptional employer, offering a vibrant work culture that prioritises collaboration and personal growth. Located in the picturesque West Hove, employees benefit from a supportive environment that encourages hands-on leadership and fosters strong relationships with customers. With opportunities for professional development in the dynamic hospitality sector, joining our team means being part of a community dedicated to excellence and seasonal success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder - Hangleton Road, Brighton and Hove
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Flour Pot Bakery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Flour Pot Bakery
Don't be shy about reaching out to The Flour Pot Bakery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Key Holder - Hangleton Road, Brighton and Hove
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Flour Pot Bakery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Flour Pot Bakery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
