General Manager - Elm Grove, Brighton and Hove
Job Type: Full Time
Location: Elm Grove
Job Overview:
We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations.
Key Responsibilities:
Operations & Leadership:
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Oversee the daily operations of the front-of-house team.
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Ensure high standards of food quality, presentation, and customer service.
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Implement and maintain operational procedures to enhance efficiency and productivity.
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Lead, motivate, and develop a high-performing team.
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Foster a positive, collaborative and inclusive work environment.
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Ensure compliance with all food safety, health, and safety regulations.
Financial & Business Management:
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Manage budgets, cost control, and financial performance to drive profitability.
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Analyse sales data and operational metrics to identify areas for improvement.
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Develop and implement strategies to increase revenue and customer engagement.
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Manage supplier relationships and oversee inventory control.
Customer Experience & Brand Management:
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Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience.
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Engage with customers to build strong relationships and gather feedback.
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Ensure the café and retail spaces are well-presented, clean, and welcoming.
People Management & Development
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Recruit, train, and retain a skilled team across kitchen and front-of-house operations.
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Conduct performance reviews and provide ongoing coaching and development.
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Create staff schedules to ensure smooth operation and efficiency.
Compliance and food safety:
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Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.
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Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.
Communication:
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Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.
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Having great lines of communication with the senior management
Requirements:
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Proven experience in a senior management role within hospitality, bakery, or food production.
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Strong leadership skills with the ability to inspire and develop a team.
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Solid understanding of food production processes and front-of-house operations.
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Strong financial acumen, including budget management and cost control.
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Excellent customer service and communication skills.
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Knowledge of health and safety and food hygiene regulations.
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Passion for high-quality food and artisan baking.
