At a Glance
- Tasks: Support store management, deliver excellent customer service, and ensure a welcoming atmosphere.
- Company: The Flour Pot Bakery, a vibrant artisan bakery with multiple locations.
- Benefits: Competitive pay, tips, free lunch, staff discounts, and career progression opportunities.
- Other info: Flexible hours, early shifts, and travel between stores covered.
- Why this job: Join a passionate team and enjoy a dynamic work environment with every day being different.
- Qualifications: Experience in café or hospitality, strong leadership skills, and a passion for coffee.
Flexi Key Holder - First Avenue, Brighton and Hove
The Role
The Flour Pot Bakery is a retail and wholesale artisan bakery with stores in Brighton, Hove and Worthing.
We are seeking an experienced barista to assist as a key holder across our 12 sites (Brighton, Hove and Worthing).
The right candidate will have similar experience in a high quality cafe environment, have a good understanding and passion for the high end coffee world, with practical know-how around an espresso machine a must.
Creating a fantastic customer experience and workplace environment for your team is crucial to this role, as well as personality, drive and a level head.
The role will include travelling between our 12 Flour Pot sites, training ground for Brighton and Hove Albion and the AMEX stadium.
You will have the responsibility of opening and closing duties when on shift.
You will need to be able to travel independently between the stores (driver preferable).
When travelling to our stores in Worthing we shall cover petrol costs or train/bus fair.
The role will involve needing to get to each store for an open shift which starts at between 6-6:30am (store dependent).
As well as the close down procedures should you be rota'd on for a close shift (max finish time 6:30pm).
This role is the perfect stepping stone into further career opportunities with the Flour Pot as well as having a great chance for every day to be different.
Key Responsibilities
- Support the Store Management and teams in the day-to-day running of the store
- Deliver excellent customer service in line with Flour Pot standards
- Ensure a welcoming and friendly atmosphere for all customers
- Monitor product presentation and quality, ensuring consistent standards
- Manage stock levels, including ordering and waste control
- Ensure compliance with health and safety and food hygiene regulations
- Handle customer feedback professionally and efficiently
- Open and close the store, including cash handling and reconciliation duties
Requirements
- Previous experience in a café, bakery, or hospitality key holder or supervisory role
- Passion for food, coffee, and delivering exceptional service
- Strong leadership, communication, and organisational skills
- Ability to remain calm and efficient in a fast-paced environment
- Understanding of basic food safety and hygiene practices (Level 2 Food Safety desirable)
- Flexibility to work early mornings, weekends, and holidays as required
- Barista experience is a strong advantage
What we offer
- Competitive hourly rate
- Tips
- Free lunch and coffee on shift
- Pension scheme
- Staff discounts in-store
- Career progression
- Training
- Plus more
- Screening Questions
- How many hours are you available to work each week? (16-24hrs, 20-30hrs, 30-40hrs)
- When are you available to start? (Please specify date)
• Please tell us why you would like to join The Flour Pot Team?
• How did you hear about us?
- Please upload your CV
Flexi Key Holder - First Avenue, Brighton and Hove employer: The Flour Pot Bakery
The Flour Pot Bakery is an exceptional employer, offering a vibrant work culture that prioritises collaboration and personal growth. Located in the picturesque West Hove, employees benefit from a supportive environment that encourages hands-on leadership and fosters strong relationships with customers. With opportunities for professional development in the dynamic hospitality sector, joining our team means being part of a community dedicated to excellence and seasonal success.
StudySmarter Expert Advice🤫
We think this is how you could land Flexi Key Holder - First Avenue, Brighton and Hove
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Flour Pot Bakery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Flour Pot Bakery
Don't be shy about reaching out to The Flour Pot Bakery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Flexi Key Holder - First Avenue, Brighton and Hove
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Flour Pot Bakery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Flour Pot Bakery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
