At a Glance
- Tasks: Lead a dynamic team in a vibrant café environment, ensuring top-notch food quality and customer service.
- Company: Join The Flour Pot Bakery, a beloved local brand known for its artisan baking.
- Benefits: Competitive salary, career development opportunities, and a fun, collaborative work culture.
- Other info: Great opportunity for growth in a supportive and inclusive environment.
- Why this job: Make a real impact in the community while working with passionate food lovers.
- Qualifications: Experience in hospitality management and a passion for high-quality food.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations.
Key Responsibilities:
- Operations & Leadership: Oversee the daily operations of the front-of-house team. Ensure high standards of food quality, presentation, and customer service. Implement and maintain operational procedures to enhance efficiency and productivity. Lead, motivate, and develop a high-performing team. Foster a positive, collaborative and inclusive work environment. Ensure compliance with all food safety, health, and safety regulations.
- Financial & Business Management: Manage budgets, cost control, and financial performance to drive profitability. Analyse sales data and operational metrics to identify areas for improvement. Develop and implement strategies to increase revenue and customer engagement. Manage supplier relationships and oversee inventory control.
- Customer Experience & Brand Management: Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience. Engage with customers to build strong relationships and gather feedback. Ensure the café and retail spaces are well-presented, clean, and welcoming.
- People Management & Development: Recruit, train, and retain a skilled team across kitchen and front-of-house operations. Conduct performance reviews and provide ongoing coaching and development. Create staff schedules to ensure smooth operation and efficiency.
- Compliance and food safety: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard. Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.
- Communication: Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management. Having great lines of communication with the senior management.
Requirements:
- Proven experience in a senior management role within hospitality, bakery, or food production.
- Strong leadership skills with the ability to inspire and develop a team.
- Solid understanding of food production processes and front-of-house operations.
- Strong financial acumen, including budget management and cost control.
- Excellent customer service and communication skills.
- Knowledge of health and safety and food hygiene regulations.
- Passion for high-quality food and artisan baking.
General Manager - Elm Grove, Brighton and Hove employer: The Flour Pot Bakery
At The Flour Pot Bakery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. Located in the heart of Brighton and Hove, our team enjoys opportunities for professional growth and development, alongside competitive benefits and a commitment to maintaining high standards in both food quality and customer service. Join us to lead a passionate team in a dynamic environment where your contributions truly make a difference.
