Senior Area Manager in Yorkshire

We are recruiting for a Senior Area Manager covering the Yorkshire Region, including Leeds, Bradford, and Selby areas.

Salary: Competitive

Location: Yorkshire region (Leeds, Bradford, and Selby)

Management experience: Minimum of 2 years

Cleaning experience: Minimum of 2 years

Requirements: Full UK driving licence

Benefits:

• Birthday day off
• Healthcare plan
• EAP
• Life assurance

The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial, and window cleaning services to all sectors of industry. Our services are already being used by hundreds of companies throughout the Northwest and Yorkshire. With over 50 years of experience in the industry and still a family-run business, the next generation of Floorbrite will ensure that we still treat our customers with the same care and attention as when we first began in 1972. The Floorbrite Group is committed to creating a work environment that is diverse and is proud to be an equal opportunity employer.

What you'll be doing:

• Responsible for the management of soft services successfully delivering the operational and financial targets of contracts, ensuring full adherence to customers' terms of business, service level agreements, and industry regulations.
• Responsibility for contract/cleaner performance to achieve and exceed contract SLA and KPI.
• The ability to multitask and make sound business decisions in compliance with safety protocols.
• Maintenance of site reference manuals at all sites including Health & Safety documentation, COSHH, data sheets, and Risk Assessments, signing in/out and communication books.
• Client Relationship management with key focus on service delivery, retention, and contract growth.
• Management of all directly employed staff, including recruitment and selection, training, performance management, and staff retention.
• Stock Control - Ensuring that all sites have correct stock levels and products on site within budget.
• Attend training and meetings as required.
• Implementation of all company policies and procedures with the guidance from senior Area Manager, Regional Manager, Operations Manager, and HR Department.
• Ensure timesheets are completed within budget and correct. In the event of incorrect entries, disputes to be resolved.
• Contact point for enquiries from departments including sales, stores, administration, accounts, and payroll.
• Site visits. In line with client contractual requirements, all audits both SPR and H&S to be completed in line with contractual and business requirements, corrective action plans to be managed in the event of service failure.
• Arranging maintenance and repair of cleaning equipment, ensuring PAT testing compliance.
• Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives as required by the contract, adhering to TUPE and HR compliance at all times.
• Provision of cover cleaning operatives, often at short notice and may require the Area Manager to attend site if cover operative cannot be sourced.
• Any other ad hoc duties and tasks required.

What skills & experience you'll bring to the team:

• Motivate and support staff to ensure maximum efficiency.
• Excellent communication skills and client-facing skills.
• You must be computer literate (confident with Word, Excel).
• Organised, methodical, and can-do approach.
• Flexible in working hours.
• Strong leadership skills.
• Maintain consistency under pressure.
• Eye for detail.
• Confident people manager.
• Able to manage sites across all sectors.
• Any of the following are advantageous: ISOH or NEBOSH, Six Sigma, BICs, as would be experience of using time and attendance systems (e.g., Timegate).