We are recruiting for a Senior Area Manager for Floorbrite covering Yorkshire Region .
MUST HAVE EXPERIENCE
- Salary: Competitive
- Location: Yorkshire region (Leeds, Bradford and Selby)
- Management experience: Minimum of 2 years
- Cleaning experience: Minimum of 2 years
- Requirements: Full UK driving licence
- Benefits:
- Birthday day off
- Healthcare plan
- EAP
- Life assurance
The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial and window cleaning services to all sectors of industry. Our services are already being used by hundreds of companies throughout the Northwest and Yorkshire. With over 50 years experience in the industry and still a family run business. The next generation of Floorbrite will ensure that we still treat our customers with the same care and attention as when we first began in 1972. The Floorbrite Group is committed to creating a work environment that is diverse and is proud to be an equal opportunity employer
What youll be doing
Responsible for the management of soft services successfully delivering the operational and financial targets of contracts, ensuring full adherence to customers terms of business, service level agreement s and industry regulations
Responsibilities
- Responsibility for contract /cleaner performance to achieve and exceed contract SLA and KPI
- The ability to multitask and make sound business decisions in compliance with safety protocols.
- Maintenance of site reference manuals at all sites including Health & Safety documentation, COSHH, data sheets and Risk Assessments, signing in/out and communication books.
- Client Relationship management with key focus on service delivery, retention, and contract growth
- Management of all directly employed staff, including recruitment and selection, training, performance management and staff retention.
- Stock Control- Ensuring that all sites have correct stock levels and products on site within budget.
- Attend training and meetings as required.
- Implementation of all company policies and procedures with the guidance from /senior Area Manager / Regional Manager/Operations Manager and HR Department
- Ensure timesheets are completed within budget and correct. In the event of incorrect entries disputes to be resolved.
- Contact point for enquiries from departments including sales, stores, administration, accounts, and payroll.
- Site visits. In line with client contractual requirement, all audits both SPR and H&S to be completed in line with contractual and business requirement, corrective action plans to be managed in the event of service failure
- Arranging maintenance and repair of cleaning equipment, ensure PAT testing compliance
- Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives as required by the contract, adhering to TUPE and HR compliance at all times.
- Provision of cover cleaning operatives, often at short notice and may require the Area Manager to attend site if cover operative cannot be sourced.
- Any other ad hoc duties and tasks required
What skills & experience youll bring to the team
- Motivate and support staff to ensure maximum efficiency.
- Excellent communication skills and client facing skills.
- You must be computer literate (confident with Word, Excel)
- Organised, methodical and can do approach.
- Flexible in working hours.
- Strong leadership skills
- Maintain consistency under pressure.
- Eye for detail
- Confident people manager
- Able to manage sites across all sectors.
Any of the following are advantageous: ISOH or NEBOSH, Six Sigma, BICs as would be experience of using time and attendance systems (e.g., Timegate)
Job Type: Permanent
Work Location: In person
AMRT1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Senior Area Manager in Sale
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
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Some tips for your application 🫡
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Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Floorbrite Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Floorbrite Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
