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For Companies At a Glance
- Tasks: Support guests through chat, email, and phone, ensuring seamless stays and resolving issues.
- Company: The Flex is redefining hospitality with a tech-driven, people-first approach.
- Benefits: Remote work, competitive salary, performance incentives, and career growth opportunities.
- Why this job: Make a real impact on guest experiences while working in a dynamic, global team.
- Qualifications: Strong communication skills and experience in hospitality or customer service.
- Other info: Join a rapidly scaling company focused on flexible living and genuine connections.
The predicted salary is between 36000 - 60000 £ per year.
About The Flex
At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction. If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.
The Role
As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.
Key Responsibilities
- Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
- Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.
- Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
- Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
- Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
- Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.
What You Bring
- Excellent written and verbal communication in English (French or other languages are a plus).
- Experience in hospitality, customer service, or short-term rentals.
- Tech‑savvy — confident with PMS, CRM, and digital communication tools.
- Calm, empathetic, and solution‑oriented, even in high‑pressure situations.
- Detail‑focused, proactive, and genuinely passionate about people and service.
Why Join The Flex
- Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
- Grow Fast – Be part of a rapidly scaling company with real career progression.
- Global Collaboration – Work with a diverse, high-performing international team.
- Remote-First Culture – Work from anywhere; we value outcomes, not office hours.
- Competitive Rewards – Attractive salary plus performance‑based incentives.
The Flex
We’re not just another property company. We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection. If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.
Guest Relations Partner (Remote) employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Partner (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and tech industries on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for virtual interviews by practising common questions. Think about how your experience aligns with The Flex's mission of creating seamless guest experiences. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Be ready to discuss your experience with PMS and CRM tools during interviews. Highlighting your comfort with technology will impress them and show you’re ready for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Flex team and contributing to our mission.
We think you need these skills to ace Guest Relations Partner (Remote)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone above and beyond to help others, as this aligns perfectly with our mission at The Flex.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without fluff — we want to see what makes you a great fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific role of Guest Relations Partner. Mention how your background in hospitality and tech-savviness can contribute to our guest journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Flex!
How to prepare for a job interview at The Flex
✨Know Your Stuff
Before the interview, dive deep into The Flex's mission and values. Understand how their Property Management System works and think about how your experience in hospitality can align with their goal of creating effortless renting experiences.
✨Showcase Your Empathy
As a Guest Relations Partner, empathy is key. Prepare examples from your past roles where you’ve gone above and beyond to support guests or customers. Highlight how you turned challenges into positive experiences.
✨Be Tech-Savvy
Brush up on your knowledge of PMS and CRM tools. Be ready to discuss any relevant tech experience you have and how you can leverage technology to enhance guest interactions. This will show that you’re not just people-focused but also comfortable with the tech side of things.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in The Flex and helps you gauge if it’s the right fit for you. Think about how you can contribute to their vision of redefining hospitality.
