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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving problems and creating memorable experiences.
- Company: The Flex is revolutionising home rentals, making them fast and hassle-free.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team and make a real impact in the rental industry.
- Qualifications: Previous customer support experience and excellent communication skills are essential.
- Other info: This is an entry-level, full-time position based in Belfast.
The predicted salary is between 28800 - 43200 £ per year.
The Flex Belfast, Northern Ireland, United Kingdom
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Join to apply for the Customer Service Representative role at The Flex
The Flex Belfast, Northern Ireland, United Kingdom
Join to apply for the Customer Service Representative role at The Flex
About The Flex
At
About The Flex
At The Flex, we’re redefining what it means to rent a home. Just like buying something on Amazon, finding and moving into a rental should be fast, flexible, and frustration-free. Our mission is to simplify renting for tenants and remove the headaches for landlords—no hidden fees, no complicated processes, just smart, seamless solutions.
We’re building a high-performance, close-knit team that’s passionate about shaking up the global rental space. If you thrive in a fast-paced, growth-driven environment and want to be part of something bold, The Flex might just be your next big move.
What You’ll Be Doing
As our Client Success Partner, you’ll be the friendly face and trusted voice for our customers. Your job is to create exceptional experiences, solve problems with empathy and speed, and build strong, lasting relationships. You’ll work closely with both customers and internal teams to make sure everything runs smoothly from first contact to long-term satisfaction.
Your Day-to-Day
Customer Support
- Respond to questions via email, phone, and chat in a timely, professional, and friendly manner.
- Share helpful, clear info about our services, properties, and booking processes.
- Handle any concerns or complaints with care and proactive solutions.
Relationship Management
- Create memorable experiences that turn first-time clients into long-term fans.
- Follow up with clients to check in, collect feedback, and ensure everything is on point.
- Represent The Flex with professionalism, warmth, and a focus on customer success.
Problem Solving
- Troubleshoot booking or property issues and keep customers in the loop.
- Collaborate with internal teams (e.g., operations, property management) to resolve things fast.
Feedback & Insights
- Gather customer feedback and spot patterns to help us continuously improve.
- Share actionable suggestions with the team to enhance service and user experience.
Admin & Reporting
- Keep detailed records of interactions and resolutions using our CRM system.
- Help track performance and contribute to team reporting.
What We’re Looking For
- Previous experience in customer support, client success, or a similar people-first role.
- Excellent written and verbal communication skills in English.
- A calm, positive attitude when handling challenges or tight timelines.
- Great with tools like CRM systems, support platforms, and digital workflows.
- Organized, proactive, and able to juggle multiple tasks at once.
- Naturally empathetic with a genuine drive to help others.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Customer Service Representative employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with The Flex's mission and values. Understanding their approach to simplifying the rental process will help you align your responses during any interviews, showcasing your enthusiasm for their innovative solutions.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving abilities and empathy.
✨Tip Number 3
Research common customer service scenarios related to property rentals. Being knowledgeable about typical issues customers face can help you provide insightful answers and show that you're proactive in understanding the role.
✨Tip Number 4
Practice your communication skills, especially in a friendly and professional tone. Since you'll be the voice of The Flex, demonstrating your ability to communicate clearly and warmly will be crucial in making a great impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what The Flex is looking for in a Customer Service Representative. Pay attention to the skills and experiences they value, such as empathy, communication skills, and problem-solving abilities.
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or client success roles. Use specific examples that demonstrate your ability to handle challenges, communicate effectively, and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with The Flex's mission. Mention how your previous experiences have prepared you to create exceptional customer experiences and solve problems efficiently.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Flex
✨Show Your Customer-Centric Attitude
During the interview, emphasise your passion for customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you understand the importance of creating exceptional experiences.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot issues effectively and keep customers informed.
✨Familiarise Yourself with The Flex
Research The Flex and its mission to simplify renting. Understanding their services and values will allow you to tailor your responses and show genuine interest in the company, which can set you apart from other candidates.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your empathetic nature, which is crucial for a Customer Service Representative.
