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- Tasks: Support guests through chat, email, and phone, ensuring seamless stays and resolving issues.
- Company: Join The Flex, a tech-driven company redefining hospitality worldwide.
- Benefits: Remote work, competitive salary, performance incentives, and career growth opportunities.
- Why this job: Make a real impact on guest experiences while working with a global team.
- Qualifications: Strong communication skills and experience in hospitality or customer service.
- Other info: Dynamic, people-first role perfect for those who thrive under pressure.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Guest Relations Partner (Remote) role at The Flex.
At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction. If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.
The Role: As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem‑solving to deliver an elevated service experience that blends human connection with technology‑driven efficiency. This is a dynamic, people‑first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.
Key Responsibilities:
- Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
- Seamless Stays – Coordinate check‑ins, check‑outs, verifications, and local requests to ensure smooth experiences.
- Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
- Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
- Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
- Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.
What You Bring:
- Excellent written and verbal communication in English (French or other languages are a plus).
- Experience in hospitality, customer service, or short‑term rentals.
- Tech‑savvy — confident with PMS, CRM, and digital communication tools.
- Calm, empathetic, and solution‑oriented, even in high‑pressure situations.
- Detail‑focused, proactive, and genuinely passionate about people and service.
Why Join The Flex:
- Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
- Grow Fast – Be part of a rapidly scaling company with real career progression.
- Global Collaboration – Work with a diverse, high‑performing international team.
- Remote‑First Culture – Work from anywhere; we value outcomes, not office hours.
- Competitive Rewards – Attractive salary plus performance‑based incentives.
The Flex is building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection. If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.
Guest Relations Partner (Remote) in City of London employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Partner (Remote) in City of London
✨Tip Number 1
Get to know the company! Before your interview, dive into The Flex's mission and values. Understanding their approach to hospitality and technology will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Partner, you'll need to be clear and empathetic. Try role-playing common guest scenarios with a friend to sharpen your responses and build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a challenging situation into a positive experience. This will demonstrate your ability to handle issues creatively and effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Guest Relations Partner (Remote) in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating unforgettable guest experiences. We want to see how you connect with people and make them feel at home.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the Guest Relations Partner role.
Highlight Your Tech Savviness: Since we’re all about blending technology with human connection, mention any experience you have with digital tools like PMS or CRM systems. Show us how you can leverage tech to enhance guest experiences and streamline operations.
Tailor Your Application: Make sure to customise your application for The Flex. Refer to our mission and values in your writing, and explain why you’re excited about joining our team. Applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at The Flex
✨Know Your Stuff
Before the interview, dive deep into The Flex's mission and values. Understand how their Property Management System works and think about how your skills in hospitality and customer service can enhance the guest experience. This will show that you’re genuinely interested and prepared.
✨Showcase Your Empathy
As a Guest Relations Partner, empathy is key. Prepare examples from your past experiences where you’ve gone above and beyond to help someone. Highlighting your ability to connect with guests and resolve issues will resonate well with the interviewers.
✨Be Tech-Savvy
Brush up on your knowledge of PMS and CRM tools. If you have experience with any digital communication platforms, be ready to discuss how you’ve used them to improve guest interactions. This will demonstrate that you’re not just people-oriented but also comfortable with technology.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. Inquire about how they measure guest satisfaction or what challenges they face in guest relations. This shows your enthusiasm for the position and your desire to contribute meaningfully.
