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For Companies At a Glance
- Tasks: Support guests with inquiries and ensure seamless stays from booking to checkout.
- Company: Join The Flex, a game-changer in the rental industry with a global reach.
- Benefits: Enjoy competitive pay, performance incentives, and a remote-first work culture.
- Why this job: Make a real impact on guest experiences while working with a dynamic international team.
- Qualifications: Experience in hospitality or customer service; tech-savvy and empathetic.
- Other info: Great career growth opportunities as we expand globally.
The predicted salary is between 36000 - 60000 £ per year.
About The Flex
At The Flex, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.
The Role
As a Guest Experience Coordinator, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of The Flex.
Key Responsibilities
- Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
- Smooth Stays – Oversee check-ins, checkouts, and in-stay assistance to guarantee seamless guest experiences.
- Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
- Communication Excellence – Keep guests informed at every stage; tone and timing matter.
- Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
- Upselling & Engagement – Recommend add-ons or local experiences that elevate stays and increase guest loyalty.
What You Bring
- Excellent written and spoken English (French or additional languages are a bonus).
- Experience in hospitality, customer service, or short-term rentals.
- Tech-savvy and comfortable using PMS, CRM, and digital communication tools.
- Calm under pressure with a proactive, solution-oriented mindset.
- Highly empathetic, detail-driven, and committed to exceeding expectations.
- A positive, people-focused attitude and the ability to connect with diverse guests.
Why Join The Flex
- Make an Impact – Every interaction shapes how guests experience The Flex globally.
- Work Globally – Collaborate with a world-class, international team.
- Grow Fast – Build your career as The Flex expands across continents.
- Competitive Rewards – Attractive salary plus performance-based incentives.
- Remote-First Culture – Work from anywhere; we value results over location.
The Flex
We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living, powered by automation, data, and real human connection. If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.
Guest Experience Coordinator (Remote) in City of London employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator (Remote) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with current employees at The Flex. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for guest experience shine through. Remember, they want someone who fits their vibrant culture.
✨Tip Number 3
Be proactive! If you see a gap in their guest experience or have ideas on how to enhance their service, share them during your conversations. It shows you're already thinking like a team member.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Flex family.
We think you need these skills to ace Guest Experience Coordinator (Remote) in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV. Remember, we’re looking for someone who can connect with our guests, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Coordinator role. Highlight your relevant experience in hospitality or customer service, and mention any tech-savvy skills you have. This shows us you understand what we’re about and how you can contribute to our mission.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Use bullet points where appropriate to make it easy for us to read and digest your information quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Flex and what we stand for before you hit send!
How to prepare for a job interview at The Flex
✨Know The Flex Inside Out
Before your interview, dive deep into The Flex's mission and values. Understand how they blend automation with a personal touch in guest experiences. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Guest Experience Coordinator, empathy is key. Prepare examples from your past experiences where you turned a challenging situation into a positive one for a customer. Highlighting your ability to connect with guests will demonstrate that you can embody the brand's commitment to care.
✨Be Tech-Savvy
Familiarise yourself with common Property Management Systems (PMS) and customer relationship management (CRM) tools. If you have experience with any specific platforms, be ready to discuss how you've used them to enhance guest experiences or streamline operations.
✨Practice Clear Communication
Since communication is crucial in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would respond to guest inquiries or resolve issues. This will help you convey professionalism and clarity during the actual interview.
