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- Tasks: Support guests and landlords, ensuring a seamless rental experience through effective communication.
- Company: The Flex is revolutionising the rental market with innovative technology.
- Benefits: Competitive pay, performance bonuses, and a remote-first work culture.
- Why this job: Join a global team making renting as easy as online shopping.
- Qualifications: Strong communication skills and experience in customer service or property management.
- Other info: Opportunity for career growth in a fast-paced, international environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Flex is reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon â and we're building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS), we automate operations, streamline bookings, and deliver frictionless experiences for both guests and landlords. We're scaling rapidly and assembling a team of AâPlayers â ambitious, proactive, and committed to excellence.
As a Customer Success Specialist, you'll be the human backbone of an increasingly automated ecosystem â the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a handsâon, peopleâcentric role for someone who is empathetic, techâsavvy, and energized by delivering worldâclass service.
Key Responsibilities- Customer Support â Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
- Onboarding & Education â Guide new landlords and partners through our PMS platform to unlock its full capabilities.
- Issue Resolution â Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
- Customer Insights â Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
- CrossâTeam Collaboration â Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
- Upselling & Retention â Spot opportunities to enhance guest experiences and strengthen longâterm landlord relationships.
- Exceptional written and verbal communication skills.
- Experience in customer success, hospitality, or property management.
- Confidence using CRM systems, PMS tools, and digital support platforms.
- Strong problemâsolving, timeâmanagement, and organizational skills.
- High emotional intelligence: empathy, patience, and composure under pressure.
- Fluency in English (French or other languages are a strong plus).
- Make an Impact â Join a company redefining how the world rents and lives.
- Global Exposure â Work with a highâperforming international team across markets.
- Career Acceleration â Grow with us as The Flex expands worldwide.
- Performance Rewards â Competitive compensation with resultsâdriven bonuses.
- RemoteâFirst Culture â Work from anywhere; we measure outcomes, not hours.
If you're ready to contribute to something global, fast, and meaningful, we'd love to hear from you.
Customer Success Executive (Remote) in Birmingham employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Executive (Remote) in Birmingham
â¨Tip Number 1
Network like a pro! Reach out to current employees at The Flex on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role.
â¨Tip Number 2
Prepare for the interview by understanding The Flex's mission and values. Be ready to discuss how your skills in customer success and problem-solving can contribute to creating seamless rental experiences.
â¨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with property management systems and CRM tools. During interviews, share examples of how you've used technology to enhance customer experiences.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of our team at The Flex.
We think you need these skills to ace Customer Success Executive (Remote) in Birmingham
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to inject a bit of your own style into your cover letter and CV. Remember, weâre looking for A-Players who are ambitious and proactive!
Tailor Your Application: Make sure to tailor your application to the Customer Success Executive role. Highlight your experience in customer support and any tech-savvy skills you have. We love seeing how your background aligns with our mission to create seamless rental experiences!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining our team at The Flex!
How to prepare for a job interview at The Flex
â¨Know the Company Inside Out
Before your interview, take some time to research The Flex and its mission. Understand their approach to the rental experience and how they leverage technology. This will not only show your enthusiasm but also help you align your answers with their values.
â¨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences that highlight your customer success skills. Think about times when you resolved issues, improved customer satisfaction, or collaborated with teams. Be ready to discuss how these experiences can translate to the role at The Flex.
â¨Demonstrate Your Tech Savviness
Since the role involves using CRM systems and PMS tools, be prepared to discuss your experience with similar technologies. If youâve used any relevant platforms, mention them and explain how you leveraged them to enhance customer experiences.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer success, or how they measure success in this role. This shows your genuine interest and helps you assess if itâs the right fit for you.
