Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support guests and landlords, ensuring a seamless rental experience through effective communication.
- Company: The Flex is revolutionising the rental market with innovative technology and a global vision.
- Benefits: Competitive pay, performance bonuses, and a remote-first culture that values results over hours.
- Why this job: Be part of a dynamic team making a real impact in the rental industry.
- Qualifications: Strong communication skills and experience in customer service or property management.
- Other info: Join a fast-growing company with opportunities for career advancement and global exposure.
The predicted salary is between 36000 - 60000 £ per year.
The Flex is reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we are building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords. We are scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence. If you thrive in a high-growth environment and love turning challenges into opportunities, you will feel right at home here.
As a Customer Success Specialist, you will be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energised by delivering world-class service.
Key Responsibilities- Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
- Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.
- Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
- Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
- Cross-Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
- Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships.
- Exceptional written and verbal communication skills.
- Experience in customer success, hospitality, or property management.
- Confidence using CRM systems, PMS tools, and digital support platforms.
- Strong problem-solving, time-management, and organisational skills.
- High emotional intelligence: empathy, patience, and composure under pressure.
- Fluency in English (French or other languages are a strong plus).
- Make an Impact – Join a company redefining how the world rents and lives.
- Global Exposure – Work with a high-performing international team across markets.
- Career Acceleration – Grow with us as The Flex expands worldwide.
- Performance Rewards – Competitive compensation with results-driven bonuses.
- Remote-First Culture – Work from anywhere; we measure outcomes, not hours.
If you are ready to contribute to something global, fast, and meaningful, we would love to hear from you.
Customer Success Executive (Remote) in Belfast employer: The Flex
Contact Detail:
The Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Remote) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at The Flex on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role.
✨Tip Number 2
Prepare for the interview by understanding The Flex's mission and values. Be ready to discuss how your skills in customer success and problem-solving can contribute to their goal of creating a seamless rental experience.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with property management systems and CRM tools. During the interview, share examples of how you've used technology to enhance customer experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Flex team.
We think you need these skills to ace Customer Success Executive (Remote) in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Customer Success Executive role. Highlight your relevant experience in customer support and any tech-savvy skills that align with our PMS platform. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Flex!
How to prepare for a job interview at The Flex
✨Know the Company Inside Out
Before your interview, take some time to research The Flex and its mission. Understand their Property Management System and how it enhances the rental experience. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your customer success expertise. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same energy to The Flex.
✨Demonstrate Tech Savviness
Since the role involves using CRM systems and PMS tools, brush up on your tech skills. If you have experience with similar platforms, be sure to mention it. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if The Flex is the right fit for you.
