At a Glance
- Tasks: Welcome guests with warmth and deliver exceptional hospitality from start to finish.
- Company: Join the award-winning Fleur de Lys, a top country pub in Dorset.
- Benefits: Flexible hours, shared service charge, 50% off food, and birthday vouchers.
- Other info: Opportunities for training, team trips, and 24/7 wellbeing support.
- Why this job: Be part of a team that values genuine hospitality and great food.
- Qualifications: Experience in hospitality and a passion for food and people.
The predicted salary is between 30000 - 35000 £ per year.
Senior Front of House – The Fleur de Lys, Cranborne. The Fleur de Lys, named “Best Country Pub” in Dorset 2026, sits inside the Cranborne Chase Area of Outstanding Natural Beauty. The 17th-century building keeps its low ceilings and open fires, and the kitchen leans into Dorset ingredients across pub bangers, a la carte dishes and Nole pizza with bold seasonal toppings. Nine bedrooms, proper countryside, and a pub that takes its setting seriously.
We’re looking for experienced people to join our Front of House team. If you love great food, proper drinks, and looking after people like they’re guests in your own home then you’ll fit right in. We’re all about doing things properly, paying attention to the little details, and delivering genuinely great hospitality every single time.
About Chickpea
We're founder-owned and seven years in. Today, we run ten pubs across the South West, but the idea hasn't changed much since day one. Great pubs are built by great people. Our places are a reflection of the teams who work in them. From the kitchen to the bar, we believe exceptional hospitality comes from people who genuinely care about the industry and the guests in front of them. We want every guest to feel as though they've been welcomed into someone's home. That means getting the small things right, paying attention to the detail, and looking after people properly. It's a simple idea, but it's the thread that runs through everything we do.
Why Chickpea?
- We offer flexible working patterns that fit around your life, not the other way round.
- Every penny of service charge is shared across the whole team — chefs, front-of-house and housekeeping included — with complete transparency through your own Grateful account.
- If you work a six-hour shift, you eat from the menu.
- Away from work, you'll enjoy 50% off food at any of our pubs for you and up to five guests.
- We close on Christmas Day.
- Each year, we bring everyone together for the Annual Chickpea Awards Bash to celebrate the people who make the business what it is.
- On your birthday, you'll receive a £100 voucher to spend at any of our pubs.
- There are also monthly rewards and giveaways, including the chance to win a night away at one of our places.
- We recognise long service too.
- Throughout the year, we organise team trips and away days, from visits to local suppliers to trips abroad.
- If you're ambitious and want to develop, we'll build a training programme around you.
- We're committed to helping people build long and rewarding careers in hospitality.
- You'll also have access to confidential 24/7 support for your mental, physical and financial wellbeing.
What You’ll Be Doing
- Welcoming guests with warmth, energy, and a big smile.
- Delivering exceptional hospitality from start to finish.
- Handling bookings, questions, and guest requests like a pro.
- Working closely with your team members to create a great vibe.
- Making sure every guest leaves happy (and keen to come back).
What We’re Looking For
- Experience in a busy front of house or hospitality role.
- A genuine love for food, drink, and people.
- Someone who takes pride in getting things spot on.
- Positive, reliable, and ready to get stuck in.
- A natural team player with great energy.
Front of House Assistant employer: The Fleur de Lys
The Fleur de Lys in Cranborne is an exceptional employer, offering a vibrant and community-focused work environment where you can truly make a difference. With a commitment to staff development and generous bonus potential, you'll have the opportunity to lead a passionate team while enjoying the beautiful surroundings of Dorset. Join us to elevate guest experiences and foster a culture of excellence in this beloved pub.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Fleur de Lys and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Fleur de Lys that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Fleur de Lys.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Fleur de Lys get a sense of who you are beyond your experience!
How to prepare for a job interview at The Fleur de Lys
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Fleur de Lys and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
