At a Glance
- Tasks: Be the friendly face of our clinic, managing patient interactions and bookings.
- Company: Join Fleet Street Clinic, a top-notch independent healthcare provider in Central London since 1995.
- Benefits: Enjoy a full-time role with employee discounts and a supportive team environment.
- Other info: Work Monday to Friday, with some early and late shifts.
- Why this job: Make a real impact on patient experiences in a collaborative and dynamic setting.
- Qualifications: A-level or equivalent required; 2 years of receptionist experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
We are looking for a Receptionist for our front of house team, providing daily interface between our patients and services and undertaking responsibility for the effective delivery of the non-clinical aspects of our services to our ever-growing patient base.
The Fleet Street Clinic is an independent medical & healthcare clinic based in Central London since 1995, offering excellent medical care in a collaborative, multi-disciplinary environment.
This position is Monday to Friday, 8.45am to 5.30pm with some early and late shifts.
Responsibilities
- Helping the team manage front reception and waiting areas
- Dealing with patient bookings and enquiries by telephone, in person, in writing or by e-mails
- Undertaking diary management including membership schemes, appointments, visits, payments and corporate client invoicing
- Facilitating effective communication and liaison between the front of house reception team, clinical practitioners, laboratory services, corporate administrative staff and Clinic directors
- Stock control for non-medical Clinic supplies
- Ad hoc administrative tasks
- Key holder- assisting with maintaining the security of the Clinic premises
Attributes / Qualifications
- The successful candidate will be able to demonstrate the following key attributes -
- Dedication to providing a first-class customer services and patient experience
- Ability to use initiative
- A friendly, engaging, \"sunny personality\" and \"can do\" approach to everyday
- Ability to prioritise patient welfare, identify areas of risk, anticipate potential problems and mitigate as required in accordance with Clinic protocols
- Ability to manage workload under pressure, prioritise tasks, delegate as necessary and follow up progress to ensure tasks are completed in a timely manner
- Consistently reliable, well presented and discreet
- Fluent in spoken and written English, highly proficient in Microsoft Office - Excel and Word
Experience
- Receptionist: 2 years (preferred)
Job Types: Full-time, Permanent, A-Level or equivalent (required)
Employee discount
Receptionist - Fleet Street Clinic in City of London employer: The Fleet
The Fleet Street Clinic is an exceptional employer, offering a supportive and collaborative work environment in the heart of Central London. With a commitment to first-class patient care, employees benefit from a dynamic team culture, opportunities for professional growth, and a structured work schedule that promotes work-life balance. Join us to be part of a dedicated team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Fleet Street Clinic in City of London
✨Tip Number 1
Familiarise yourself with the Fleet Street Clinic's services and values. Understanding their approach to patient care will help you align your responses during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Practice your customer service skills, as this role heavily relies on providing a first-class experience for patients. Consider role-playing scenarios where you handle difficult situations or inquiries to showcase your problem-solving abilities.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these tools is essential for managing appointments and administrative tasks effectively, so consider taking an online course if needed.
✨Tip Number 4
Network with current or former employees of the Fleet Street Clinic. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Receptionist - Fleet Street Clinic in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous receptionist positions or similar roles where you managed bookings and patient interactions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your 'sunny personality' and dedication to providing excellent customer service. Mention specific examples of how you've successfully handled patient enquiries or managed busy reception areas in the past.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office, particularly Excel and Word. Also, mention your ability to manage workloads under pressure and your experience with diary management and invoicing.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at The Fleet
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will demonstrate your dedication to patient experience.
✨Demonstrate Your Organisational Skills
The role involves managing appointments and diary management. Be ready to discuss your experience with scheduling and prioritising tasks, especially under pressure. Mention any tools or methods you use to stay organised.
✨Exude a Positive Attitude
A 'sunny personality' is key for this position. Practice conveying warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer to reflect the positive energy they seek.
✨Familiarise Yourself with the Clinic
Research Fleet Street Clinic and understand their services and values. Being knowledgeable about the clinic will show your genuine interest in the role and help you answer questions more effectively.
