At a Glance
- Tasks: Manage client accounts, build relationships, and drive results for ambitious DTC brands.
- Company: Award-winning Shopify Plus agency with a passion for ecommerce.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and client success.
- Why this job: Be the go-to person for exciting brands and make a real impact in ecommerce.
- Qualifications: 3-4 years in account management with a strong grasp of ecommerce tools.
The predicted salary is between 40000 - 50000 £ per year.
NOTE: this role is remote but we are looking for someone based within London as the role requires regular client visits (at least twice a week- none set), mainly around East London and the agency would like someone that knows the area well (take clients for lunch/coffees etc).
Our client is an award-winning Shopify Plus agency partnering with ambitious DTC brands in food. They design, build and grow ecommerce experiences for brands that people genuinely love, and they're proud to be really good at it. They're a team of 20 designers, developers, growth specialists and brand strategists, who genuinely love what they do. They bring real technical depth and commercial thinking together under one roof to help ambitious brands scale in a way that lasts.
This is a brilliant role for someone who loves DTC brands, gets excited by ecommerce, and wants to look after an account list of ambitious brands, being their main point of contact at the agency, making sure everything they deliver lands well - on time, on brief, and driving real results.
- Primary contact for an account list of retained clients - spend time with clients, building real relationships, not just managing accounts.
- Lead weekly calls and quarterly business reviews, reporting on performance, roadmaps and goals.
- Build a deep understanding of each client's brand, business goals and competitive landscape.
- Support renewals and commercial conversations, understanding what your accounts are worth.
- Stay close to ecommerce trends, Shopify platform updates and DTC best practices, bringing insights to the team.
- Produce monthly and quarterly reports that go beyond the numbers - using data to define success.
- Pull and interpret data from Looker Studio, Shopify Analytics, Klaviyo and GA4, turning insights into actionable strategies.
- Keep Productive updated, plan work a month ahead, and flag scope or margin risk before it becomes an issue.
Requirements:
- 3-4 years in account management or client services at a digital or ecommerce agency.
- Proven track record running meetings and having commercial reviews.
- Comfortable with Looker Studio, Klaviyo, GA4, Shopify Analytics and project management tools.
- You think about accounts in terms of value, growth and retention - not just delivery.
- You spot commercial opportunities early and know how to position them effectively.
- When things go wrong, you're the person who steadies the ship.
- Genuinely excited by great brands and ecommerce.
Client Account Manager (Remote) in City of London employer: The Fix Creative Ltd
Join an award-winning Shopify Plus agency that thrives on creativity and innovation, where your role as a Client Account Manager will allow you to build meaningful relationships with ambitious DTC brands in East London. With a vibrant team of 20 passionate professionals, you'll enjoy a supportive work culture that prioritises personal growth and offers opportunities to engage with clients in a dynamic environment. Embrace the chance to work remotely while being part of a close-knit team that values your insights and expertise in ecommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager (Remote) in City of London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Fix Creative Ltd are looking for when hiring for a Client Account Manager (Remote).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Fix Creative Ltd for the Client Account Manager (Remote), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Fix Creative Ltd as a Client Account Manager (Remote), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Fix Creative Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Client Account Manager (Remote).
We think you need these skills to ace Client Account Manager (Remote) in City of London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Fix Creative Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Fix Creative Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Fix Creative Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Fix Creative Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Fix Creative Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Fix Creative Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
