At a Glance
- Tasks: Manage client accounts, build relationships, and drive results for ambitious DTC brands.
- Company: Award-winning Shopify Plus agency with a passion for ecommerce.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Regular client visits in East London; dynamic team of 20 passionate professionals.
- Why this job: Be the go-to person for exciting brands and make a real impact in ecommerce.
- Qualifications: 3-4 years in account management, comfortable with analytics tools and project management.
The predicted salary is between 35000 - 45000 £ per year.
NOTE: this role is remote but we are looking for someone based within London as the role requires regular client visits (at least twice a week- none set), mainly around East London and the agency would like someone that knows the area well (take clients for lunch/coffees etc).
Our client is an award-winning Shopify plus agency partnering with ambitious DTC brands in food. They design, build and grow ecommerce experiences for brands that people genuinely love, and they're proud to be really good at it. They're a team of 20 designers, developers, growth specialists and brand strategists, who genuinely love what they do. They bring real technical depth and commercial thinking together under one roof to help ambitious brands scale in a way that lasts.
This is a brilliant role for someone who loves DTC brands, gets excited by ecommerce, and wants to look after an account list of ambitious brands and be their main point of contact at the agency, making sure everything they deliver lands well - on time, on brief, and driving real results.
- Primary contact for an account list of retained clients - spend time with clients, building real relationships, not just managing accounts.
- Lead weekly calls and quarterly business reviews, reporting on performance, roadmaps and goals.
- Build a deep understanding of each client's brand, business goals and competitive landscape.
- Support renewals and commercial conversations, you understand what your accounts are worth.
- Stay close to ecommerce trends, Shopify platform updates and DTC best practice, bringing insights to the team.
- Produce monthly and quarterly reports that go beyond the numbers - using data to define success.
- Pull and interpret data from Looker Studio, Shopify Analytics, Klaviyo and GA4, turning insights into actionable strategies.
- Keep Productive updated, plan work a month ahead, and flag scope or margin risk before it becomes an issue.
Requirements:
- 3-4 years in account management or client services at a digital or ecommerce agency.
- Proven track record running meetings and having commercial reviews.
- Comfortable with Looker Studio, Klaviyo, GA4, Shopify Analytics and project management tools.
- You think about accounts in terms of value, growth and retention - not just delivery.
- You spot commercial opportunities early and know how to position them in a way that resonates.
- When things go wrong, you're the person who steadies the ship.
- Genuinely excited by great brands and ecommerce.
Account Management Support Executive in City of London employer: The Fix Creative Ltd
Join an award-winning Shopify Plus agency that thrives on creativity and innovation, where your passion for DTC brands and ecommerce will be truly valued. With a vibrant team of 20 dedicated professionals, you'll enjoy a collaborative work culture that prioritises personal growth and meaningful client relationships, all while working remotely from London. Benefit from regular client interactions in East London, allowing you to leverage your local knowledge to foster connections and drive results for ambitious brands.
