At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a five-star experience at our luxury hotel.
- Company: Join the Fitzwilliam Hotel, a beloved five-star property in Belfast.
- Benefits: Flexible hours, career development opportunities, and a vibrant work environment.
- Other info: Great opportunity for growth in a dynamic hospitality setting.
- Why this job: Be part of a passionate team and create memorable experiences for guests.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 20000 - 25000 € per year.
An opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes! Then we would love you to apply.
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas: reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests' experience.
THE OPPORTUNITY
Working with us as Concierge will give you the opportunity to join an experienced and passionate concierge team. Our Senior Concierge is a long-standing member of Les Clefs d'Or, the golden keys of Ireland. The team ensures that each guest is in the care of a professional, dedicated to maximising the potential comfort and ease of each visit, whether for business or pleasure. As concierge, you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the department's standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle-free stay;
- Meeting and greeting our guests and visitors warmly and making them feel welcome;
- Valet parking of guest cars;
- Assisting guests to their room ensuring a full room orientation is completed;
- Offering restaurant and activity recommendations and assisting guests in arranging transportation and excursions;
- Developing an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Assisting guests in a pleasant, proactive and efficient manner with appropriate follow-up as necessary;
- Knowledge of all essential aspects of our hotel operations;
- Receiving and redirecting all mail, phone calls and packages;
- Ensuring that guest spaces and the lobby are clean and tidy at all times;
- Acting as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Anticipating guests' needs in order to accommodate them and provide an exceptional five-star guest experience;
- Maintaining inventory of supplies and ordering new stock as required;
- Lifting and handling of guest luggage and belongings.
THE IDEAL CANDIDATE
ESSENTIAL
A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes.
A minimum of one year's recent experience working in a customer-facing role.
A passion for people.
A high level of confidence, motivation and resilience;
The ability to develop strong working relationships with colleagues and guests;
Proven ability to contribute to a diverse team;
Excellent administrative and organisational skills;
Ability to prioritise workload and remain calm under pressure;
Ability to address and manage guest issues with a can-do attitude;
Sharpened attention to detail.
DESIRABLE
Previous experience working as a hotel concierge.
Experience of using Opera PMS.
Understanding AA standards of excellence;
Understanding 5* Tourism NI standards.
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
WORK WITH US
To apply please click on the APPLY NOW button below to forward an up-to-date CV.
Concierge in Newtownabbey employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star environment right in the heart of Belfast. With a strong emphasis on employee growth and development, our dedicated team members benefit from ongoing training opportunities and the chance to work alongside industry professionals, including a Senior Concierge from Les Clefs d'Or. Join us to be part of a passionate team that prioritises guest satisfaction while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Newtownabbey
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fitzwilliam Hotel's amenities and local attractions. This way, when you chat with guests, you can offer personalised recommendations that show you really care about their experience.
✨Tip Number 2
Practice your people skills! As a concierge, you'll be the face of the hotel. Work on your warm greetings and friendly conversations. Remember, a smile goes a long way in making guests feel welcome and valued.
✨Tip Number 3
Stay organised! Juggling multiple tasks is part of the job. Use tools or apps to keep track of guest requests and follow-ups. This will help you stay on top of things and ensure no guest feels neglected.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Make sure your CV highlights your customer service experience and passion for hospitality. We’re excited to see what you bring to the team!
We think you need these skills to ace Concierge in Newtownabbey
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share experiences where you've gone above and beyond for guests or customers. We want to see that you genuinely care about making people's experiences memorable.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight relevant experience, especially in customer-facing positions. We’re looking for skills that match our five-star standards, so don’t be shy about showcasing your best bits!
Be Professional Yet Approachable:Your written application should reflect the balance of professionalism and warmth we value at The Fitzwilliam Hotel. Use a friendly tone while maintaining a level of formality that shows you understand the hospitality industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and the local area. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a concierge, you'll be interacting with guests constantly. During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight your ability to anticipate needs and resolve issues, as this is crucial for creating a five-star experience.
✨Demonstrate Your Local Knowledge
Having a good grasp of local attractions, restaurants, and transport options is key for a concierge. Prepare a few recommendations or insights about Belfast that you can share during the interview. This will demonstrate your proactive approach and readiness to assist guests.
✨Practice Calmness Under Pressure
Concierge roles can be fast-paced and demanding. Think of scenarios where you had to manage multiple tasks or handle difficult situations. Be ready to discuss how you maintained composure and prioritised effectively, as this will reassure the interviewers of your resilience and organisational skills.
