At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a five-star experience at our luxury hotel.
- Company: Join the Fitzwilliam Hotel, a beloved five-star property in the heart of Belfast.
- Benefits: Flexible hours, career development opportunities, and a supportive team environment.
- Other info: Great opportunity for growth in a dynamic hospitality environment.
- Why this job: Be part of a passionate concierge team and make every guest's stay unforgettable.
- Qualifications: Customer service experience, UK driving licence, and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
An opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes! Then we would love you to apply.
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas: reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests' experience.
THE OPPORTUNITY
Working with us as Concierge will give you the opportunity to join an experienced and passionate concierge team. Our Senior Concierge is a long-standing member of Les Clefs d'Or, the golden keys of Ireland. The team ensures that each guest is in the care of a professional, dedicated to maximising the potential comfort and ease of each visit, whether for business or pleasure.
As concierge, you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the department's standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle-free stay;
- Meeting and greeting our guests and visitors warmly and making them feel welcome;
- Valet parking of guest cars;
- Assisting guests to their room ensuring a full room orientation is completed;
- Offering restaurant and activity recommendations and assisting guests in arranging transportation and excursions;
- Developing an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Assisting guests in a pleasant, proactive and efficient manner with appropriate follow-up as necessary;
- Knowledge of all essential aspects of our hotel operations;
- Receiving and redirecting all mail, phone calls and packages;
- Ensuring that guest spaces and the lobby are clean and tidy at all times;
- Acting as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Anticipating guests' needs in order to accommodate them and provide an exceptional five-star guest experience;
- Maintaining inventory of supplies and ordering new stock as required;
- Lifting and handling of guest luggage and belongings.
THE IDEAL CANDIDATE
ESSENTIAL
A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes.
A minimum of one year's recent experience working in a customer-facing role.
A passion for people.
A high level of confidence, motivation and resilience;
The ability to develop strong working relationships with colleagues and guests;
Proven ability to contribute to a diverse team;
Excellent administrative and organisational skills;
Ability to prioritise workload and remain calm under pressure;
Ability to address and manage guest issues with a can-do attitude;
Sharpened attention to detail.
DESIRABLE
Previous experience working as a hotel concierge.
Experience of using Opera PMS.
Understanding AA standards of excellence;
Understanding 5* Tourism NI standards;
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
WORK WITH US
To apply please click on the APPLY NOW button below to forward an up-to-date CV.
Concierge employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star environment right in the heart of Belfast. With a strong emphasis on employee growth and development, our dedicated team enjoys numerous opportunities for skills enhancement and career progression, all while providing outstanding service to our valued guests. Join us to be part of a passionate concierge team that prides itself on delivering memorable experiences in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fitzwilliam Hotel's amenities, services, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for providing a top-notch guest experience.
✨Tip Number 2
Network like a pro! Attend local hospitality events or connect with industry professionals on social media. Building relationships can lead to job opportunities that aren’t even advertised yet, so don’t be shy about putting yourself out there.
✨Tip Number 3
Practice your interview skills! Role-play common concierge scenarios with a friend or family member. This will help you feel more confident and prepared to showcase your customer service skills during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fabulous team at The Fitzwilliam Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share experiences where you've gone the extra mile for guests or customers, as this is key for a role like Concierge.
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Professional Yet Approachable:Your written application should reflect the warm and welcoming nature we value at The Fitzwilliam Hotel. Use a friendly tone while maintaining professionalism to show you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this fabulous opportunity!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and the local area. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a concierge, you'll be interacting with guests constantly. During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight your ability to anticipate needs and resolve issues, as this is crucial for creating a five-star experience.
✨Demonstrate Your Local Knowledge
Having a good grasp of local attractions, restaurants, and transport options is key for a concierge. Prepare a few recommendations or insights about Belfast that you can share during the interview. This will demonstrate your proactive approach and readiness to assist guests.
✨Practice Calmness Under Pressure
Concierge roles can be fast-paced and demanding. Think of scenarios where you had to manage multiple tasks or handle difficult situations. Be ready to discuss how you maintained composure and prioritised effectively, as this will reassure the interviewers of your resilience and organisational skills.
