At a Glance
- Tasks: Welcome guests, manage inquiries, and provide top-notch recommendations for an unforgettable stay.
- Company: Join the luxurious Fitzwilliam Hotel in the heart of Belfast.
- Benefits: Gain valuable experience in a five-star environment with opportunities for growth.
- Other info: Perfect for those looking to develop their career in hospitality.
- Why this job: Be part of a passionate team and enhance your customer service skills.
- Qualifications: Must have a full UK driving licence and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
An opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast?
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas: reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests' experience.
THE OPPORTUNITY
Working with us as Concierge will give you the opportunity to join an experienced and passionate concierge team. Our Senior Concierge is a long-standing member of Les Clefs d'Or, the golden keys of Ireland. As concierge, you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the department's standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle-free stay;
- Meeting and greeting our guests and visitors warmly and making them feel welcome;
- Valet parking of guest cars;
- Offering restaurant and activity recommendations and assisting guests in arranging transportation and excursions;
- Developing an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Knowledge of all essential aspects of our hotel operations;
- Receiving and redirecting all mail, phone calls and packages;
- Acting as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Maintaining inventory of supplies and ordering new stock as required.
THE IDEAL CANDIDATE
ESSENTIAL
- A full UK clean Driving Licence;
- Minimum of 2 years driving experience;
- Over the age of 25 years for insurance purposes.
DESIRABLE
- Previous experience working as a hotel concierge;
- Experience of using Opera PMS;
- Understanding AA standards of excellence.
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
Part Time Customer Service Concierge in Belfast employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star setting at the heart of Belfast. With a strong emphasis on employee growth and development, our dedicated team enjoys formal and informal training opportunities, ensuring that every member can enhance their skills while providing outstanding service to our guests. Join us to be part of a passionate concierge team, where your contributions are valued and recognised in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Concierge in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fitzwilliam Hotel's amenities and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your people skills! As a concierge, you'll be the face of the hotel. Try role-playing scenarios with friends or family to get comfortable with greeting guests and handling inquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at The Fitzwilliam Hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your customer service experience and driving skills, which are key for this role.
We think you need these skills to ace Part Time Customer Service Concierge in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application specifically for the Concierge role at The Fitzwilliam Hotel. Highlight any relevant experience and skills that match the job description, especially your customer service expertise.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and local attractions. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your Customer Service Skills
As a Concierge, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle inquiries and ensure a hassle-free stay for guests.
✨Practice Your Communication Style
Since you'll be responding to phone and email inquiries, practice clear and respectful communication. You might even want to do a mock interview with a friend, focusing on how you would greet guests and handle their requests. This will help you feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or what a typical day looks like for a Concierge at The Fitzwilliam. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
