At a Glance
- Tasks: Welcome guests, manage inquiries, and provide top-notch service in a luxury hotel.
- Company: Join the fabulous Fitzwilliam Hotel, a five-star gem in Belfast.
- Benefits: Flexible hours, career development, and a vibrant work environment.
- Other info: Great opportunity for growth in the hospitality industry.
- Why this job: Be part of an experienced team and enhance guest experiences every day.
- Qualifications: Must have a full UK driving licence and excellent customer care skills.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast?
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas: reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests' experience.
THE OPPORTUNITY
Working with us as Concierge will give you the opportunity to join an experienced and passionate concierge team. Our Senior Concierge is a long-standing member of Les Clefs d'Or, the golden keys of Ireland. As concierge, you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the department's standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle-free stay;
- Meeting and greeting our guests and visitors warmly and making them feel welcome;
- Valet parking of guest cars;
- Offering restaurant and activity recommendations and assisting guests in arranging transportation and excursions;
- Developing an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Knowledge of all essential aspects of our hotel operations;
- Receiving and redirecting all mail, phone calls and packages;
- Acting as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Maintaining inventory of supplies and ordering new stock as required.
THE IDEAL CANDIDATE
ESSENTIAL
A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes.
DESIRABLE
Previous experience working as a hotel concierge
Experience of using Opera PMS
Understanding AA standards of excellence;
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
Nightshift concierge / Reception in Belfast employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star setting at the heart of Belfast. With a strong emphasis on employee growth and development, our team members benefit from formal and informal training opportunities, while being part of a passionate concierge team led by experienced professionals. Join us to not only enhance your career but also to create memorable experiences for our guests in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Nightshift concierge / Reception in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Fitzwilliam Hotel or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Do your homework! Familiarise yourself with The Fitzwilliam Hotel’s offerings and local attractions. Being able to chat knowledgeably about the area will impress the hiring team and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Nightshift concierge / Reception in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Concierge.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for at The Fitzwilliam Hotel.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and local attractions. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to your experience, such as handling guest inquiries or managing difficult situations. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Dress to Impress
Since you're applying for a position in a luxury hotel, it's important to dress professionally. Opt for smart attire that reflects the hotel's five-star status. This shows that you understand the environment you'll be working in and are serious about the opportunity.
