At a Glance
- Tasks: Provide exceptional guest service and assist with inquiries at a luxury hotel.
- Company: Join the prestigious Fitzwilliam Hotel in the heart of Belfast.
- Benefits: Flexible hours, career development, and a vibrant work environment.
- Other info: Opportunities for growth and learning in a five-star setting.
- Why this job: Be part of a passionate team and enhance guests' experiences every day.
- Qualifications: Must have a full UK driving licence and excellent customer care skills.
The predicted salary is between 22000 - 26000 £ per year.
An opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast?
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas: reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests' experience.
THE OPPORTUNITY
Working with us as Concierge will give you the opportunity to join an experienced and passionate concierge team. Our Senior Concierge is a long-standing member of Les Clefs d'Or, the golden keys of Ireland. As concierge, you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the department's standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle-free stay;
- Meeting and greeting our guests and visitors warmly and making them feel welcome;
- Valet parking of guest cars;
- Offering restaurant and activity recommendations and assisting guests in arranging transportation and excursions;
- Developing an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Knowledge of all essential aspects of our hotel operations;
- Receiving and redirecting all mail, phone calls and packages;
- Acting as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Maintaining inventory of supplies and ordering new stock as required.
THE IDEAL CANDIDATE
ESSENTIAL
A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes.
DESIRABLE
Previous experience working as a hotel concierge.
Experience of using Opera PMS.
Understanding AA standards of excellence.
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
Night Shift Concierge Support in Belfast employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star setting at the heart of Belfast. With a strong emphasis on employee growth and development, our team members benefit from extensive training opportunities and the chance to work alongside seasoned professionals in the hospitality industry. Join us to be part of a dedicated concierge team that prides itself on delivering outstanding guest experiences while enjoying the unique advantages of working in one of Belfast's most beloved hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Concierge Support in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fitzwilliam Hotel's amenities, local attractions, and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the job and might even lead to a referral!
✨Tip Number 3
Practice your people skills! As a concierge, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence in handling inquiries and making recommendations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fabulous team at The Fitzwilliam Hotel.
We think you need these skills to ace Night Shift Concierge Support in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Concierge role at The Fitzwilliam Hotel. Highlight any relevant experience and skills that match the job description, especially your customer care abilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and local attractions. This will not only impress your interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to your experience, such as handling guest inquiries or managing difficult situations. Practising your responses will help you feel more confident and articulate during the interview, making a positive impression on the hiring team.
✨Dress to Impress
Since you're applying for a position in a luxury hotel, your appearance matters. Dress smartly and professionally for the interview to reflect the hotel's standards. This shows that you understand the importance of presentation in the hospitality industry.
