At a Glance
- Tasks: Be the welcoming face of our luxury hotel during night shifts, ensuring guest satisfaction.
- Company: Join the fabulous Fitzwilliam Hotel, a five-star gem in the heart of Belfast.
- Benefits: Flexible night shifts, supportive team, and opportunities for personal growth.
- Other info: Great career development opportunities and a chance to work in a prestigious hotel.
- Why this job: Make a real impact on guests' experiences while working in a vibrant environment.
- Qualifications: Previous hospitality experience preferred; must be flexible and customer-focused.
The predicted salary is between 25000 - 30000 £ per year.
Night Concierge Full Time (working 5 shifts per week/must be flexible with nights/11.00pm-7.00am shifts) A opportunity has arisen within our front office department; we are seeking to recruit a Night Concierge to join our team at The Fitzwilliam Hotel Belfast.
Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast?
THE HOTEL I am sure you have already heard lots about us; we are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS We have 146 guestrooms within our hotel, offering a range of room types.
The Front Office Department is made up of three main areas, reception, concierge and night concierge; our night concierge team are responsible for many aspects of our guests experience.
THE OPPORTUNITY As a Night Concierge, you will be the welcoming face of our hotel during the night shift.
You will ensure a seamless and comfortable stay for our guests by providing exceptional customer service and addressing any inquiries or needs they may have.
Your role is crucial in maintaining the safety and satisfaction of our guests during overnight hours.
Handle guest inquiries, requests, and complaints professionally and promptly.
Provide information about hotel amenities, services, and local attractions.
Coordinate transportation and reservations for dining, entertainment, and other services as needed.
Monitor and manage the hotel lobby and common areas, ensuring cleanliness and order.
THE IDEAL CANDIDATE Previous experience in a hospitality or customer service role is preferred.
Flexibility to work overnight shifts, including weekends and holidays.
Familiarity with hotel management software is a plus. additional education in hospitality management is a plus.
As night concierge you will report to the Director of Rooms and be supported by the Night Supervisor.
DESIRABLE A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 30 years for insurance purposes.
Previous experience working as a hotel concierge Experience of using Opera PMS Understanding AA standards of excellence; LOCATION Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
Concierge A full UK Driving Licence; A minimum of one years recent experience Customer Care
Night Shift Concierge in Belfast employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star environment. As a Night Concierge, you will not only play a vital role in ensuring guest satisfaction but also benefit from extensive learning and development opportunities that foster career growth. Located in the heart of Belfast, our hotel provides a unique chance to be part of a dedicated team committed to delivering outstanding service to both local and international guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Concierge in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Fitzwilliam Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Fitzwilliam Hotel
Don't be shy about reaching out to The Fitzwilliam Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Shift Concierge in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Fitzwilliam Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
