At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a five-star experience at our luxury hotel.
- Company: Join the Fitzwilliam Hotel, a beloved five-star property in the heart of Belfast.
- Benefits: Flexible hours, career development opportunities, and a supportive team environment.
- Other info: Great opportunity for growth in a dynamic hospitality setting.
- Why this job: Be part of a passionate concierge team and enhance guest experiences every day.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 20000 - 25000 £ per year.
A opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes! Then we would love you to apply.
THE HOTEL
We are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.
OUR FRONT OFFICE/GUEST RELATIONS
We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas, reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests experience.
THE OPPORTUNITY
Working with us, as Concierge will give you the opportunity to join an experienced and passionate concierge team. The team ensure that each guest is in the care of a professional, dedicated to maximising the potential comfort and ease of each visit, whether for business or pleasure. As concierge you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the departments standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:
- Responding to telephone and email inquiries from internal guests in a timely and respectful manner;
- Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle free stay;
- Meet and greet our guests and visitors warmly and make them feel welcome;
- Valet Parking of guest cars;
- Assist guests to their room ensuring a full room orientation is completed;
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions;
- Develop an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports;
- Assist guests in a pleasant, proactive and efficient manner with appropriate follow-up as necessary;
- Knowledge of all essential aspects of our hotel operations;
- Receive and redirect all mail, phone calls and packages, etc.;
- Ensure that guest spaces and the lobby are clean and tidy at all times;
- Act as a liaison between guests and other departments as required including kitchen, housekeeping, etc.;
- Anticipate guests needs in order to accommodate them and provide an exceptional five star guest experience;
- Maintain inventory of supplies and order new stock as required;
- Lifting and handling of guest luggage and belongings.
THE IDEAL CANDIDATE
ESSENTIAL
- A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes.
- A minimum of one years recent experience working in a customer-facing role.
- A passion for people.
- A high level of confidence, motivation and resilience;
- The ability to develop strong working relationships with colleagues and guests;
- Proven ability to contribute to a diverse team;
- Excellent administrative and organisational skills;
- Ability to prioritise workload and remain calm under pressure;
- Ability to address and manage guest issues with a can do attitude;
- Sharpened attention to detail.
DESIRABLE
- Previous experience working as a hotel concierge.
- Experience of using Opera PMS.
- Understanding AA standards of excellence;
- Understanding 5* Tourism NI standards;
LOCATION
Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.
DEVELOP YOUR CAREER WITH US
In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.
WORK WITH US
To apply please click on the APPLY NOW button below to forward an up to date CV.
Concierge TLNT1_NI in Belfast employer: The Fitzwilliam Hotel
The Fitzwilliam Hotel Belfast is an exceptional employer, offering a vibrant work culture in a luxurious five-star environment right in the heart of Belfast. With a strong emphasis on employee growth and development, our dedicated team enjoys numerous opportunities for skills enhancement and career progression, all while providing outstanding service to our valued guests. Join us to be part of a passionate concierge team that prides itself on delivering memorable experiences in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge TLNT1_NI in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fitzwilliam Hotel's amenities and local attractions. This way, when you chat with guests, you can offer personalised recommendations that show you really care about their experience.
✨Tip Number 2
Practice your people skills! As a concierge, you'll be the face of the hotel. Work on your warm greetings and friendly conversations. Remember, a smile goes a long way in making guests feel welcome and valued.
✨Tip Number 3
Stay organised! Juggling multiple tasks is key in this role. Use tools or apps to keep track of guest requests and follow-ups. This will help you stay calm under pressure and ensure no detail slips through the cracks.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure your CV highlights your customer service experience and any relevant skills that make you the perfect fit for our team.
We think you need these skills to ace Concierge TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for people and hospitality shine through. Share experiences that highlight your customer service skills and how you’ve gone the extra mile to make someone’s day better.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight relevant experience, especially in customer-facing roles, and don’t forget to mention any specific skills that align with what we’re looking for, like knowledge of local attractions.
Be Professional Yet Approachable:Your written application should reflect the professional yet warm atmosphere we pride ourselves on at The Fitzwilliam Hotel. Use a friendly tone while maintaining professionalism to show you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our fabulous team!
How to prepare for a job interview at The Fitzwilliam Hotel
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Fitzwilliam Hotel thoroughly. Familiarise yourself with its amenities, services, and the local area. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a concierge, your ability to connect with guests is crucial. Prepare examples of how you've successfully interacted with customers in previous roles. Highlight your passion for people and your proactive approach to ensuring their comfort and satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to resolve issues or anticipate needs. Be ready to discuss how you handled these scenarios, showcasing your calmness under pressure and your 'can-do' attitude. This will show that you're equipped to handle the diverse challenges of a concierge role.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress smartly and professionally for your interview. This reflects your understanding of the hotel's standards and your commitment to representing the brand well.
