- Greet customers politely as they enter the restaurant.
- Open and Close the Venue.
- Run day-to-day service.
- maintain an up-to-date working knowledge of the menu items and daily specials.
- explain the menu items in terms of preparation, ingredients and presentation.
- be aware of allergy information on menu items.
- answer inquiries about food and beverage items on the menu.
- offer food and wine suggestions.
- inform customers of special items not listed on the menu.
- take food and beverage orders accurately including any special requests.
- check customer's identification to ensure they meet alcohol legal age requirements.
- check food orders with customers to ensure correctness.
- input the order into POS System.
- work with bartenders to fill beverage orders.
- work with kitchen staff to process and expedite food orders.
- pre-set table for the orders.
- deliver and serve food at tables.
- use established food handling and serving techniques.
- ensure customers are satisfied with their food orders, beverages and service.
- upsell food and beverage items throughout the meal.
- monitor customer's needs and promptly handle requests.
- handle customer complaints in a polite and professional manner.
- maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills.
- prepare and provide customers with accurate check for the meal.
- process cash and credit card payments.
- Prepare to-go boxes for customers.
- re-set and prepare table for customers including decorations, condiments, napkins, utensils.
- maintain a clean and organized service area.
- dispose of trash according to established procedures.
- perform any side-work as requested.
- comply with safety, health and hygiene policies and procedures
Experience: Required
Employment: Full-time
Salary: £13 – £14 hourly
Starting time: Immediate start!
About The Fitzrovia Belle:
Pub and hotel
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