CLIENT SERVICES SENIOR ACCOUNT MANAGER

ASAP location London HYBRID 5 days per week (3 days in the office)

SALARY type Permanent

WHY THIS ROLE EXISTS

TFR is a trusted agency with specialist QSR, Hospitality and Leisure omnichannel expertise, having worked with some of the world’s leading brands. Working within the biggest department, we’re looking for a Senior Account Manager who will work very closely with a Business Director to lead and grow accounts within your remit, acting as the central conduit between your clients and our internal teams. With prior experience in the QSR sector and a working knowledge of HFSS and implications for the wider industry and marketing mix, we are looking for someone who will be a strategic and cultural partner to their clients, acting at pace, to ensure the work delivers impact every single time.

KEY RESPONSIBILITIES

• Client Management
  • Lead your designated client relationships from a strategic and tactical perspective, with confidence and clarity.
  • Build deep understanding of your client’s world and strategic marketing goals, using your industry expertise to advise and shape campaigns, including the new HFSS regulations.
  • Become the go-to partner for your clients, bringing thought leadership, cultural insight and creative excellence into every single touchpoint.
  • Manage and grow your accounts through trust, operational excellence and exceptional delivery.
• Strategic + Creative Impact
  • Shape briefs and ensure they’re grounded in cultural and QSR category intelligence.
  • Contribute to idea development and push thinking that elevates the client’s work.
  • Translate cultural and consumer insight into compelling storytelling and clear recommendations.
  • Help guide wider teams responses to brief, ensuring responses and activity are aligned to client goals.
• Delivery Management
  • Work with the wider team to oversee end-to-end delivery across your client campaigns, ensuring work is on time, on brief and commercially sound.
  • Work with cross-functional teams across Creative, Strategy, Social, Production, PR and Talent, creating a positive and collaborative environment with clear communication and expectations.
  • Drive quality control and uphold TFR’s high standards across social, content, experiential, influencer and PR activity.
  • Spot challenges early, solve proactively and maintain healthy client dynamics.
• Commercial Management
  • Support development of scopes and statements of work and costings across your integrated client campaigns.
  • Work with the Business Director to identify opportunities to upsell, cross-sell and expand services within your clients.

SKILLS, EXPERIENCE + MINDSET

You’ll thrive here if you bring:

• A minimum of 6 years’ experience in client servicing roles within an agency, with a minimum of 1 year specifically managing a QSR or Hospitality brand either at Account Manager or Senior Account Manager level.
• Experience leading integrated campaigns across social, content, experiential, PR and influencer activity.
• Strong understanding of brand building within high demand, culturally led sectors.
• Excellent communication (verbal, written, presentation) with client leadership presence.
• Strong strategic thinking and ability to link insight to ideas and execution.
• Highly organised with rigorous attention to detail across budgets, scopes and delivery.
• Ability to manage multiple priorities with calm and focus in a fast‑paced environment.
• Commercially sharp, solutions‑led and confident making recommendations.

The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.