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- Tasks: Lead our Client Services team, building relationships and delivering exceptional service to clients.
- Company: The Fitting Room is a people-focused agency connecting brands with culture and insights globally.
- Benefits: Enjoy hybrid work, half-day Fridays in January, 25 days holiday, and private healthcare.
- Why this job: Join a vibrant team that values respect, growth, and cultural connections in a dynamic environment.
- Qualifications: 8+ years in agency client services, managing teams, and a proven track record of client account growth.
- Other info: Relocate for one month a year and swap bank holidays for personal celebrations.
The predicted salary is between 48000 - 84000 £ per year.
Truly delving into the wants of humans influenced by culture, data, and insights. Our network spans across the globe from tastemakers, brands, creators, celebrities, and the people you just need to know to make what seems like an unachievable ambition happen.
We are very much in the business of people at The Fitting Room, we have an exciting People Agenda for the next five years, focused on talent and working in partnership with our team. We’re not here for big BS statements on the website, we just move with respect for our team and what they might need. For example, when the true extent of the cost of living was revealed, we immediately gave everyone a 5% pay rise.
We’re looking for an Account Director to lead our Client Services team. You will be a natural networker, enjoy building relationships and love all things pop culture. You’ll lead the charge, growing our account management team, providing exceptional service and strategic advice to our retained and campaign led clients. You’ll have solid experience in account management and servicing clients in an agency environment. We’re all about people, we’re growing at the moment, this person will understand that that doesn’t mean all new clients – it means servicing and building with our base. You will work across a range of clients from lifestyle, to hospitality, to celebrity, to entertainment. You’ll be highly respectful of all communities and culture.
- Build and maintain strong relationships with Senior contacts within our clients, building connections with key decision makers.
- Develop and manage robust plans to maintain and grow our existing client base, including account planning and proactive brief making.
- Ensure the Client Services team is running efficiently and servicing our clients as a best in class function of the wider agency.
- Oversee and direct the delivery of campaigns and projects, measuring the success of these against clients objectives.
- Stay up to date with industry trends, competitor activities and agency news.
- Effectively lead our Client Services team, mentoring and coaching them to develop and grow.
- Lead in the continuous development of our client servicing offering, ensuring this is responding to client needs and industry standards, exceeding these where possible.
8+ years in agency side client services roles
- Experience managing client services teams of 2 or more
- Strong project management and oversight skills
- Client management across senior stakeholders
- A track record of successful management and growth of client accounts
You can relocate for one month of the year and work from anywhere – LIVE
Half day Fridays in January to – LEARN
25 days holiday plus bank holidays
Bank Holiday swap – swap your bank holidays for holiday allowance to celebrate something important to you
Private healthcare
Account Director / Director employer: The Fitting Room
Contact Detail:
The Fitting Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director / Director
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with professionals in the agency world. Building relationships with people who work at The Fitting Room or similar agencies can give you insider knowledge and potentially a referral.
✨Tip Number 2
Stay updated on pop culture trends and industry news. Follow relevant blogs, podcasts, and social media accounts to ensure you can speak knowledgeably about current events and how they impact client services. This will help you stand out during interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Prepare specific anecdotes that highlight your ability to mentor and develop team members, as this is crucial for the Account Director role.
✨Tip Number 4
Research The Fitting Room's existing clients and their campaigns. Understanding their client base and being able to discuss how you can contribute to their growth will show your genuine interest in the role and the company.
We think you need these skills to ace Account Director / Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Director position. Tailor your application to highlight your relevant experience in account management and client servicing.
Showcase Your Experience: In your CV and cover letter, emphasise your 8+ years of experience in agency-side client services roles. Provide specific examples of how you've successfully managed and grown client accounts, as well as your experience leading teams.
Highlight Cultural Awareness: Given the emphasis on culture and community in the job description, make sure to include any relevant experiences that demonstrate your respect for diverse communities and your ability to build relationships across different cultures.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for pop culture and your strategic approach to client management. Use this opportunity to convey your personality and how you align with the company's values and People Agenda.
How to prepare for a job interview at The Fitting Room
✨Showcase Your Networking Skills
As an Account Director, your ability to build relationships is crucial. Prepare examples of how you've successfully networked in the past, whether with clients or within the industry. Highlight your understanding of pop culture and how it can influence client relationships.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop and manage robust plans for maintaining and growing the existing client base. Think about specific strategies you've implemented before and how they led to successful outcomes.
✨Emphasise Team Leadership Experience
Since you'll be leading a Client Services team, share your experiences in mentoring and coaching team members. Discuss how you've fostered a collaborative environment and improved team performance in previous roles.
✨Stay Informed About Industry Trends
Research current trends in account management and client services. Be prepared to discuss how these trends could impact the agency and its clients, showing that you're proactive and knowledgeable about the industry landscape.
