At a Glance
- Tasks: Lead the leisure team and ensure exceptional guest experiences in a luxury spa environment.
- Company: Join the family-owned Nelson Hotels & Inns group, known for its premium hospitality.
- Benefits: Enjoy 30% staff discount, flexible shifts, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team culture.
- Why this job: Take the next step in your leisure career while having fun and making an impact.
- Qualifications: Experience in a busy leisure or spa environment and a Level 2 Gym Instructor qualification.
The predicted salary is between 24000 - 30000 € per year.
Part of the family-owned Nelson Hotels & Inns group, this luxury Chester hotel offers beautifully modern bedrooms, opulent spa and leisure facilities, two refined restaurants and function suites for the wow-factor.
About the Role
We are seeking a proactive and experienced Leisure Supervisor to oversee the day-to-day operation of our spa and leisure facilities. This is a hands‑on leadership role where you will be responsible for maintaining exceptional standards of safety, cleanliness, and customer service, while ensuring smooth and efficient operations across all areas. You will lead by example, supporting and motivating the leisure team to deliver a consistently high-quality guest experience. With a strong presence on the floor, you will take ownership of operational standards, resolve issues effectively, and act as a key point of contact in the absence of senior management. This is an excellent opportunity for someone looking to take the next step in their leisure career within a premium hospitality environment.
What we offer
- 30% staff discount on food across all 5 Nelson Hotels & Inns sites
- Excellent work/life balance – a flexible rota to suit you
- Nationally recognised qualifications & professional development
- Employee assistance programme (practical, emotional and financial support services) through the Licensed Trade Charity
- Preferential discount on hotel stays across the Nelson Hotels & Inns group
- Uniform provided, free onsite parking & free meals on shift!
Key Responsibilities
Guest Experience & Customer Service- Lead by example in delivering a warm, professional welcome
- Ensure consistently high standards of customer service across the team
- Handle guest enquiries, feedback, and complaints efficiently
- Support reception operations, bookings, and member interactions
- Supervise, support, and motivate Leisure Attendants during shifts
- Allocate tasks and ensure completion of all duties and checklists
- Provide on-the-job training and performance support
- Monitor staff standards including presentation and punctuality
- Act as duty supervisor when required
- Maintain full knowledge of memberships, packages, and pricing
- Drive sales through upselling, show rounds, and guest engagement
- Support the team in achieving membership targets
- Ensure accurate and compliant membership administration
- Oversee the smooth running of all leisure and spa areas
- Support spa departments and wider hotel operations as needed
- Manage stock levels, linen, and supplies
- Coordinate laundry processes and stock rotation
- Ensure exceptional cleanliness across all areas including pool, gym, spa, changing rooms, and outdoor spaces
- Monitor and sign off daily and weekly cleaning schedules
- Maintain high presentation standards throughout the facility
- Oversee hygiene compliance and waste management
- Take responsibility for health & safety compliance across all areas
- Conduct poolside walkarounds and safety checks
- Ensure accurate pool testing, water quality checks, and record keeping
- Act immediately on hazards, faults, or maintenance issues
- Ensure all equipment is safe, functional, and well maintained
- Monitor and report maintenance issues promptly
- Oversee plant room checks and water feature operations
- Adapt sessions to suit a range of abilities
- Ensure a professional, inclusive, and motivating environment
- Maintain class schedules and promote participation
Flexible shifts including days, evenings, weekends, and Bank Holidays. Full Time & Part Time considered.
About You
We are looking for a confident and organised individual with proven experience in a busy leisure or spa environment, ideally at a senior or supervisory level. You will have a strong understanding of facility operations, health and safety, and customer service excellence. You will hold a Level 2 Gym Instructor qualification, with experience in delivering group exercise classes. Pool plant experience is essential, with the ability to confidently carry out testing, monitoring, and compliance checks. You are a natural leader with excellent communication skills, capable of motivating a team and handling guest interactions with professionalism and confidence. You will be proactive, detail-oriented, and able to take ownership of standards and performance during your shift. This role involves manual duties such as setting up equipment, poolside responsibilities, and general facility upkeep. Candidates should be comfortable carrying out these tasks, and reasonable adjustments will be considered where appropriate.
Ready to take the next step in your leisure career? Apply now and become part of our exceptional team.
Leisure Supervisor- Spa by Kasia in Chester employer: The Fishpool Inn
At Spa by Kasia, part of the esteemed Nelson Hotels & Inns group, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee well-being and professional growth. With flexible working hours, comprehensive training opportunities, and a generous staff discount across our luxury hotel facilities, we ensure that our team members not only thrive in their roles but also enjoy a fulfilling work-life balance in the beautiful setting of Chester.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Supervisor- Spa by Kasia in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Spa by Kasia and Nelson Hotels & Inns online. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! As a Leisure Supervisor, you'll need to motivate your team. Think of examples from your past where you've led a group or resolved conflicts. This will help you shine during the interview.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you'd handle guest complaints or ensure safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is always a plus in the hospitality industry.
We think you need these skills to ace Leisure Supervisor- Spa by Kasia in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the leisure and spa industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional guest experience.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in leisure or spa environments. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications are easy to spot. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Fishpool Inn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining cleanliness and ensuring customer service excellence. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Leisure Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to support and train staff, as well as how you handle guest interactions professionally.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding health and safety compliance or guest complaints. Think of specific scenarios where you had to act quickly and effectively, and be ready to discuss how you would handle similar situations at Spa by Kasia.
✨Demonstrate Your Passion for Customer Service
Customer experience is key in this role. Be prepared to talk about what exceptional customer service means to you and how you would ensure high standards across the team. Share any relevant experiences where you went above and beyond to enhance a guest's experience.
