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For Companies At a Glance
- Tasks: Provide expert advice and sales support to customers in a design-led showroom.
- Company: Join a long-established business specialising in fires and stoves.
- Benefits: Starting salary of £26,000, performance bonuses, and a 4.5-day work week.
- Why this job: Help customers bring their design ideas to life in a friendly environment.
- Qualifications: Confident communicator with strong interpersonal skills; experience preferred but not essential.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Fireplace Gallery Fires & Stoves (Gloucester) – Location: Gloucester (with occasional work in our Cheltenham showroom). An exciting opportunity has arisen to join our friendly Showroom team at Fireplace Gallery Fires & Stoves in Gloucester. We are a long-established business specialising in gas, electric, and solid fuel fires, stoves, and surrounds. We’re seeking a confident, customer-focused individual who enjoys working face-to-face with customers in a design-led retail environment. Previous experience in the fireplace industry is not essential — sales and/or office experience is preferred, and full training will be provided.
What You’ll Be Doing
- Providing expert, face-to-face showroom advice and sales support to customers
- Creating tailored estimates and design ideas, supporting customers throughout their purchase and installation journey
- Processing and managing orders using our computer systems
- Handling customer phone calls and telephone orders
- Ordering products online and via phone
- Liaising with engineers, colleagues, and manufacturers/suppliers
- Coordinating installation schedules and managing engineer diaries
What We’re Looking For
- Confident communicator with excellent interpersonal skills
- Friendly, approachable, and adaptable personality
- Computer literate and well-organised
- Ability to prioritise and stay calm under pressure
- Team player with strong initiative
- Full driving licence beneficial but not essential
The Package
- Starting salary of £26,000 per annum (depending on experience)
- Annual performance-based bonus
- 4.5-day working week: Tuesday – Friday 9am – 5pm; Saturday 8:45am – 1:15pm
- (Total: 36.5 hours per week, with paid lunch breaks)
- No Sunday or Bank Holiday work
- Closed for a week over Christmas and New Year
- Occasional work in our Cheltenham Showroom may be required
If you’re enthusiastic, enjoy helping customers bring their design ideas to life, and want to grow within a respected local business, we’d love to hear from you.
How to Apply
Please send your CV and a short covering letter by clicking on Apply Now.
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Customer Showroom Sales Advisor employer: The Fireplace Gallery Ltd
Contact Detail:
The Fireplace Gallery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Showroom Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fireplace Gallery Fires & Stoves. Understand their products and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice your people skills! Since this role is all about face-to-face interaction, think of scenarios where you can demonstrate your customer service skills. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show your adaptability! Be ready to discuss how you've handled changes or challenges in previous roles. This will highlight your ability to stay calm under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Fireplace Gallery Fires & Stoves!
We think you need these skills to ace Customer Showroom Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not directly in the fireplace industry. We want to see how your skills can translate into this role, so don’t be shy about showcasing your customer service and sales experience!
Craft a Personal Covering Letter: Your covering letter is your chance to shine! Tell us why you’re excited about joining our team at Fireplace Gallery. Share your passion for helping customers and any design ideas you might have — we love creativity!
Show Off Your Communication Skills: As a Customer Showroom Sales Advisor, communication is key. In your application, give us examples of how you’ve successfully interacted with customers or worked in a team. We want to know you can connect with people easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at The Fireplace Gallery Ltd
✨Know Your Products
Familiarise yourself with the different types of fires and stoves that the company offers. Understanding the features and benefits of gas, electric, and solid fuel options will help you engage confidently with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted customers. Highlight your ability to communicate effectively and adapt to different customer needs, as this role is all about providing excellent face-to-face support.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share instances where you've collaborated with colleagues or contributed to a positive team environment, as this role requires strong teamwork and coordination with engineers and suppliers.
✨Stay Calm Under Pressure
Think of situations where you've had to manage multiple tasks or handle challenging customer interactions. Show that you can prioritise effectively and maintain composure, which is crucial in a busy showroom setting.