At a Glance
- Tasks: Analyse data and insights to drive improvements for the Fire Fighters Charity.
- Company: Join a passionate team dedicated to supporting the UK’s fire family.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on continuous learning.
- Why this job: Make a real impact by using data to enhance services and relationships.
- Qualifications: Experience with data analysis and strong communication skills required.
The predicted salary is between 39004 - 39004 € per year.
About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives. We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation. Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing. You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities. A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve. You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation.
This role is subject to a basic DBS check.
About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story. You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships. You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams. With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.
You’ll also bring:
- Experience working with both qualitative and quantitative data
- Strong analytical and problem-solving skills
- Experience using data visualisation tools (Tableau strongly preferred), Microsoft applications, and CRM systems (previous use of Salesforce is advantageous)
- A proactive, flexible and solution-focused approach
- A commitment to continuous learning and improvement
Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.
How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026. Interviews are planned for week commencing 15 June 2026. If you need support or adjustments to enable you to make your application, please contact the People Team directly.
Performance and Insight Co-ordinator employer: The Fire Fighters Charity
At the Fire Fighters Charity, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work culture. Our remote working model allows for flexibility while ensuring regular engagement with colleagues and partners, promoting collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making it a fulfilling environment for those passionate about driving positive change within the fire community.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Insight Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Fire Fighters Charity. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll need to showcase how your experience with data and insight aligns with their mission. Use examples that highlight your analytical prowess and ability to drive change.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of our community and committed to making a difference.
We think you need these skills to ace Performance and Insight Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data analysis and stakeholder engagement. We want to see how your skills align with the role of Performance and Insight Coordinator, so don’t hold back!
Showcase Your Analytical Skills:When writing your application, emphasise your ability to turn complex data into clear insights. Use examples from your past experiences where you’ve successfully analysed data and communicated findings to different audiences.
Be Personable:Remember, we’re looking for someone who can connect with people as well as data. Share a bit about your interpersonal skills and how you’ve built strong relationships in previous roles. This will help us see your fit within our team!
Apply Through Our Website:Don’t forget to submit your application via our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Fire Fighters Charity
✨Know Your Data
Make sure you’re familiar with both qualitative and quantitative data. Brush up on how to analyse and present this information, as you'll need to demonstrate your ability to turn complex data into clear insights during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated insights to different audiences in the past. Think of examples where you’ve tailored your message for senior leaders or non-specialists, as this will highlight your versatility and understanding of stakeholder needs.
✨Demonstrate Emotional Intelligence
Be ready to talk about how you create safe spaces for feedback and ensure consistent insight capture. Share experiences where your listening skills and emotional intelligence helped improve team dynamics or stakeholder relationships.
✨Familiarise Yourself with Tools
If you have experience with data visualisation tools like Tableau or CRM systems like Salesforce, be prepared to discuss this. If not, consider doing a quick online course or tutorial to get a basic understanding, as it shows your proactive approach to learning.
