At a Glance
- Tasks: Drive revenue by converting leads and supporting sales operations in a dynamic team.
- Company: Join a leading subscription sales team in London with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a chance to collaborate across various teams.
- Why this job: Make a real impact by bridging marketing and sales to unlock new revenue potential.
- Qualifications: Experience in sales support, strong communication skills, and a client-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Requirements
- Previous experience in sales, sales operations or a sales support role
- Strong ability to prioritise activities that drive commercial impact
- Client-focused mindset with a commitment to excellent customer service
- Confident communication and interpersonal skills
- Experience presenting and articulating the value of products or services
- High attention to detail with a thorough and accurate approach
- Proven problem-solving and influencing skills
- Strong organisational and planning capabilities
- Ability to work independently and collaboratively within a team
- Adaptable and comfortable working in a fast-paced, evolving environment
- (Desirable) Experience using CRM systems, ideally Salesforce
- (Desirable) Proficiency in Microsoft Office and Google Workspace
- (Desirable) Interest in data quality, reporting and maintenance
- (Desirable) Additional language skills
What the job involves
We are seeking a proactive and commercially aware Sales Operations Support Manager to join our London-based subscription sales team within FT Specialist. This role plays a key part in driving revenue performance by improving the conversion of marketing-qualified leads into sales-qualified opportunities. Acting as a critical bridge between marketing and sales, you will help uncover, nurture and progress opportunities that may otherwise be missed, ensuring our sales teams can focus on high-value engagement.
You will support subscription products including The Banker, MandateWire and Sustainable Views, contributing to both new business generation and client retention through effective sales support and operational excellence.
- Maximise conversion of marketing-qualified leads (MQLs) into sales-qualified leads (SQLs)
- Analyse and utilise marketing and sales data to improve pipeline efficiency and conversion rates
- Proactively nurture early-stage opportunities and surface new revenue potential
- Support the renewal process for existing clients where required
- Maintain accurate and up-to-date customer records in Salesforce, ensuring adherence to best practices
- Partner closely with the Global Head of Sales and sales representatives to align on priorities and activity
- Collaborate with Legal, Tax, Operations and Finance teams to support deal progression
- Capture and share client and market feedback to inform product development and improvements
- Contribute to reporting, data analysis and ad hoc commercial projects
- Ensure all sales support activities are delivered accurately and within deadlines
- Clearly communicate subscription terms and conditions to clients when required
Sales Operation Support Manager employer: The Financial Times
Join our dynamic team as a Sales Operations Support Manager in London, where we prioritise employee growth and foster a collaborative work culture. With a strong focus on client satisfaction and operational excellence, we offer unique opportunities for professional development while working with innovative subscription products. Our commitment to a supportive environment ensures that you can thrive in your role, making a meaningful impact on our sales performance and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operation Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Operations Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to sales operations. We recommend role-playing with a friend or using online resources to get comfortable articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in sales support. We want to see how you can bring that client-focused mindset to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining us at StudySmarter.
We think you need these skills to ace Sales Operation Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Operations Support Manager role. Highlight your previous sales or support experience and any relevant achievements that demonstrate your ability to drive commercial impact.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully prioritised tasks, improved processes, or enhanced customer service in your past roles.
Showcase Your Communication Skills:Since this role requires confident communication, make sure your application is clear and well-structured. Use concise language and ensure there are no typos or grammatical errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at The Financial Times
✨Know Your Sales Stuff
Make sure you brush up on your sales operations knowledge. Understand the key metrics that drive revenue and be ready to discuss how you've previously improved conversion rates or supported sales teams. This will show that you're not just familiar with the role, but that you can bring real value.
✨Client-Focused Mindset
Prepare examples of how you've delivered excellent customer service in past roles. Think about specific situations where you went above and beyond for a client. This will demonstrate your commitment to client satisfaction, which is crucial for this position.
✨Show Off Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your time effectively. Use real-life examples to illustrate your organisational capabilities, especially in fast-paced environments. This will help convey that you can handle the demands of the role.
✨Familiarity with Tools
If you have experience with CRM systems like Salesforce or tools like Microsoft Office and Google Workspace, make sure to highlight that. If you don’t, it’s worth doing a bit of research or even a quick tutorial to get familiar with these tools before the interview.
