Sales Operation Support Manager in London

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role We are seeking a proactive and commercially aware Sales Operations Support Manager to join our London-based subscription sales team within FT Specialist. This role plays a key part in driving revenue performance by improving the conversion of marketing‐qualified leads into sales‐qualified opportunities. Acting as a critical bridge between marketing and sales, you will help uncover, nurture and progress opportunities that may otherwise be missed, ensuring our sales teams can focus on high‐value engagement. You will support subscription products including The Banker, MandateWire and Sustainable Views, contributing to both new business generation and client retention through effective sales support and operational excellence.

Key Responsibilities

• Maximise conversion of marketing‐qualified leads (MQLs) into sales‐qualified leads (SQLs)
• Analyse and utilise marketing and sales data to improve pipeline efficiency and conversion rates
• Proactively nurture early‐stage opportunities and surface new revenue potential
• Support the renewal process for existing clients where required
• Maintain accurate and up‐to‐date customer records in Salesforce, ensuring adherence to best practices
• Partner closely with the Global Head of Sales and sales representatives to align on priorities and activity
• Collaborate with Legal, Tax, Operations and Finance teams to support deal progression
• Capture and share client and market feedback to inform product development and improvements
• Contribute to reporting, data analysis and ad hoc commercial projects
• Ensure all sales support activities are delivered accurately and within deadlines
• Clearly communicate subscription terms and conditions to clients when required

Required Skills and Experience

• Previous experience in sales, sales operations or a sales support role
• Strong ability to prioritise activities that drive commercial impact
• Client‐focused mindset with a commitment to excellent customer service
• Confident communication and interpersonal skills
• Experience presenting and articulating the value of products or services
• High attention to detail with a thorough and accurate approach
• Proven problem‐solving and influencing skills
• Strong organisational and planning capabilities
• Ability to work independently and collaboratively within a team
• Adaptable and comfortable working in a fast‐paced, evolving environment
• Experience using CRM systems, ideally Salesforce
• Proficiency in Microsoft Office and Google Workspace
• Interest in data quality, reporting and maintenance
• Additional language skills

What's in it for You? Our benefits vary by location but we are committed to providing best‐in‐class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in‐person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don't see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.