FT Professional Renewal Executive (12-month fixed term contract)

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

The FT Professional Renewal Executive is responsible for renewing and retaining an allocated portfolio of Corporate and Education customers. The role plays a critical part in achieving revenue targets by ensuring renewals are completed efficiently, identifying upsell opportunities, and delivering a consistently high-quality customer experience. You will act as a trusted point of contact for clients, confidently articulating the FT’s value proposition while working collaboratively with internal teams to support retention and growth. This is a 12-month fixed term contract opportunity, anticipated to end in January 2027.

Key Responsibilities

• Renew an allocated portfolio of customers in a timely and efficient manner to meet retention and revenue KPIs
• Identify and progress upsell opportunities within the assigned customer base
• Negotiate with appropriate client contacts to maximise renewal and upsell outcomes
• Act as a first point of contact for commercial client enquiries, resolving issues consistently and effectively
• Maintain strong customer relationships via phone and email
• Ensure Salesforce records are accurate and up to date, with renewal activity planned at least two months in advance
• Promote long-term customer retention through a proactive and consultative renewal approach
• Work closely with peers and internal stakeholders to improve processes and support Fast Track team targets
• Maintain a strong understanding of FT products, policies and procedures, applying sound judgement at all times

Required Skills and Experience

• Experience in customer service, business support and/or sales environments
• Strong organisational skills with the ability to handle multiple priorities in a timely manner
• Demonstrated influencing and negotiation skills to gain customer commitment
• Excellent interpersonal and communication skills, with the ability to adapt style to different audiences
• Proven ability to work collaboratively as part of a team
• High levels of initiative, motivation and accountability
• Strong attention to detail with a thorough and accurate approach to work
• Experience handling subscription renewals or account portfolios
• Familiarity with CRM systems, particularly Salesforce
• Experience working with corporate or education-sector customers

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments or personalisation as part of the application process or to enable you to attend an interview.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.