The Financial Times is looking for a Customer Experience & Lifecycle specialist to own retention and customer value programmes across B2C audiences. You will translate strategy into clear plans for Cancel-Save, Winback, renewals, Step Up, upsell and cross-sell, using insights to reduce cancellations and grow average revenue per user (ARPU).
You will collaborate with Consumer Engagement, Data & Analytics, Pricing & Propositions, Marketing Automation, Product & Technology and Customer Care to
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Lifecycle & Retention Growth Manager in City of London employer: The Financial Times Ltd
At Financial Times, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our inclusive work culture fosters professional growth through mentorship and continuous learning opportunities, particularly for roles like the Strategic Data Modernisation Programme Lead. Located in a vibrant city, we offer competitive benefits and a dynamic environment where you can make a meaningful impact on technology transformation and data modernisation.
