Senior Business Analyst (Recoveries) 12 month FTC

The Vacancy

FSCS is seeking an experienced Senior Business Analyst to join our Legal team on a 12-month fixed-term contract.

As a Senior Business Analyst within Recoveries, you will play a key role in delivering strategic initiatives, transformation programmes and pilot activities that support the evolution of the function. Acting as a trusted advisor to senior stakeholders, you will provide leadership, guidance and subject matter expertise across complex business change, while helping to develop analytical capability across the wider team.

This senior role requires extensive analytical experience, strong commercial awareness and the ability to influence at all levels. Working across multiple initiatives, you will lead the design of operating models, governance frameworks, business processes and delivery approaches that ensure strategic objectives are achieved in a controlled and auditable way.

You will own complex analysis activities, lead stakeholder engagement and requirements gathering, challenge existing ways of working and drive continuous improvement. You will be instrumental in translating strategic objectives, regulatory requirements and business priorities into practical, sustainable solutions, while maintaining strong governance and oversight throughout delivery.

Key Responsibilities

• Lead complex requirements elicitation, analysis and validation activities, taking ownership of stakeholder engagement through to formal agreement and sign-off.
• Support the design and documentation of strategic initiatives, pilot projects and associated operating processes.
• Drive the standardisation and continuous improvement of Recoveries processes, governance frameworks and operating procedures.
• Lead the development of future-state operating models and process designs, bringing "As Is" and "To Be" states to life through effective process modelling and stakeholder engagement.
• Champion business analysis methodologies, governance standards and delivery best practices across strategic initiatives.
• Act as a subject matter expert in business process analysis, process modelling and governance design.
• Identify opportunities to improve efficiency, reduce risk and enhance operational effectiveness through data-driven analysis and evidence-based recommendations.
• Lead complex workshops, stakeholder forums and cross-functional working groups to drive consensus and achieve desired outcomes.
• Lead and support the strategic planning, prioritisation and mobilisation of initiatives, ensuring alignment with wider organisational objectives and cross-functional stakeholder engagement.
• Design and document end-to-end business processes, governance arrangements and supporting artefacts.
• Coordinate information gathering, analysis and reporting activities to support evaluation and decision-making processes.
• Coordinate activity and information flows between internal and external stakeholders.
• Support senior governance forums through preparation of papers, reporting and tracking of actions and decisions.
• Identify, track and manage risks, issues, actions and decisions relating to strategic initiatives, maintaining comprehensive audit trails and other governance artefacts.
• Build strong relationships with stakeholders across FSCS, acting as an influential and trusted advisor to support successful delivery of strategic initiatives.
• Provide guidance, coaching and support to Business Analysts and other colleagues, helping to develop analytical capability and promote best practice across the function.
• Act as a trusted advisor to senior stakeholders, providing constructive challenge and influencing decision-making to support successful delivery of business objectives.

About you:

This fixed term opportunity suits an experienced Business Analyst who has expert experience working as a Business Analyst within complex projects, programmes, strategic initiatives or transformation portfolios, with demonstrable experience operating in a senior or lead capacity. To be successful in this role you will need;

• Deep knowledge of project delivery methodologies, business analysis frameworks and governance disciplines.
• Demonstrated ability to lead multiple concurrent initiatives in a fast-paced and evolving environment.
• Strong ability to influence, challenge and engage stakeholders at all organisational levels, including senior leadership.
• Experience developing future-state operating models, business architectures and strategic delivery approaches.
• Expert knowledge of business process modelling techniques and the ability to coach others in analysis methods and best practice.
• Advanced analytical capability including complex data analysis, trend identification, impact assessment and evidence-based decision support.
• Experience facilitating complex workshops, requirements sessions and stakeholder forums.
• Ability to rapidly understand strategic priorities and translate them into measurable deliverables and practical implementation plans.
• Experience working across architecture, technology, operational, regulatory and business domains to support delivery of complex change.
• Experience supporting the implementation and mobilisation of strategic initiatives, programmes or complex business change activities.
• Strong analytical and organisational skills, with the ability to gather, interpret and present information from multiple sources, whilst managing complex workstreams, actions, dependencies and governance outputs.
• Ability to work in confidential, commercially sensitive or legally sensitive environments.
• Experience and knowledge of the financial services industry, including an understanding of regulatory frameworks and the nuances of working within a regulated environment.
• Experience supporting structured evaluation, assessment, procurement, tender or supplier-selection exercises.
• Certified in Business Analysis Professional or equivalent is desirable.

Why join us?

Join an organisation with a clear purpose - to support financial stability, giving customers confidence, continuity and compensation when financial services fail.

Here, you'll take real accountability for decisions that make a difference, working with courage and honesty to challenge and improve outcomes. You'll collaborate with talented colleagues to deliver the right solutions at the right time, continually learning as you go.

Together, we stay focused on what success looks like, being accessible, efficient and trusted, while delivering meaningful results that strengthen the UK financial system.

Our Offer

We have invested greatly in a flexible people offer that we're proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing.

Our hybrid policy supports a healthy work life balance allowing up to 60% work from home and 40% working from our brand new office space between Aldgate and Liverpool Street.

Key benefits include:

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

About Us

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.

Our Strategy

Build a scalable, cost-effective customer claims model

• We're evolving our claims model to scale and adapt as demand changes, simplifying processes and building resilience.
• We're enhancing the way we handle advice claims so we respond efficiently, delivering fast, fair and consistent decisions for customers staying ready for failures across deposits, insurance and funeral plans.

• Our enhanced claims model will help facilitate fast and fair decisions, a smoother experience and consistent outcomes for the customers we serve.

Embed a purpose performance culture

• Our sense of purpose, embedded across the organisation, gives us a solid foundation on which to build our new strategy. We will sharpen how we deliver for customers, combining purpose with the very highest standards of performance.
• We will define and embed a clear cultural framework that supports the delivery of our priorities, which will match our sense of purpose with the highest standards of delivery, supporting our people with the right tools and systems.
• We will reinforce the core processes that shape our culture in practice, including how we work with our strategic partners and how we manage costs, to support professional judgement and deliver better customer outcomes.

Be a responsible steward of the levy

• Our delivery of our statutory responsibilities is funded by a financial services levy. This levy not only funds the compensation we pay to customers of failed financial services firms, it also contributes to consumer confidence, in the UK's financial services industry.
• We take our responsibilities as a steward of the levy seriously. This means controlling our costs, thoughtfully managing risk, maximising our recoveries and ensuring consumer awareness of our work continues.

• We will keep working with industry, regulators and our international partners to share best practice, strengthen preparedness and build consumer awareness of our work.

Prevent

What we are aiming for

We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters

FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.

Our approach

• Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
• Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
• Work with our partners to improve co‑ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
• Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
• Develop FSCS' own capability to provide actionable intelligence.