Senior Business Analyst- 12-month FTC in London

We are currently hiring two Senior Business Analysts to join the Customer team on a fixed term contract for 12 months. As a Senior Business Analyst at FSCS you will play a crucial role in leading the scheme to navigate change and transformation. You will play a lead role in delivering business objectives through project and improvement initiatives working with all areas of FSCS and providing guidance, coaching and support for a small team of Business Analysts.

This is a senior lead position requiring extensive experience in regulatory environments, strong analytical capability, and the ability to influence at all levels. As a key player in the full lifecycle of delivery, you will work across several projects at the same time and assume a critical role bridging together the business and their requirements and the work of agile delivery teams. This role demands a hands‐on approach, actively engaging with stakeholders, systems, and processes to deliver tangible outcomes.

The role holder will work closely with agile teams on the creation and refinement of requirements and user stories including scoring for prioritisation and leading on testing and quality checks. They will lead process improvement opportunities bringing the As Is and To Be state to life by visualising and presenting to key stakeholders at all levels of the business. The role holder will have the ability to craft and deliver an engaging narrative that resonates with senior leadership, ensuring clarity, alignment, and buy‐in for proposed solutions.

• Providing guidance, support and coaching to a small team of Business Analysts, supporting their development and fostering a high‐performance culture.
• Building strong relations with stakeholders, acting as an influential and trusted advisor in the design and delivery of the best approach to ensure projects are successful.
• Proactively identify and engage key stakeholders; capture, research and analyse their requirements, refine and validate these through to formal sign‐off, taking full ownership of the elicitation process.
• Document processes and key artefacts for project delivery across multiple departments, capturing complex elements and translating them into clear, future‐proof technical and process models and supporting documentation to meet business needs and objectives.
• Utilise visualisation tools and process mapping techniques to ensure usability and longevity.
• Identify opportunities for standardisation of process models across the scheme to drive consistency, efficiency and reduce costs.
• Take a lead role in the design and delivery of future solution builds, collaborating closely with product owners and technical teams to ensure alignment with business objectives.
• Analyse data to identify trends, patterns, and insights that inform business decisions.
• Identify suitable processes and analysis working with Project Manager and internal teams to embed them into FSCS.
• Have a deep knowledge of best practices, tools and techniques and be capable in demonstrating them.
• Champion policies, guidelines, and procedures. Act as a Subject Matter Expert (SME) for Business Process Management and process modelling.
• Champion agile ways of working ensuring business requirements are translated to delivery via agile teams.

• Expert experience working as a business analyst with demonstrable experience in a senior/leading role in end‐to‐end project lifecycles.
• Significant experience working across a broad range of architecture and solutions.
• Certified in Business Analysis, Certified Business Analysis Professional or equivalent.
• Experience and knowledge of the financial services industry including familiarity with financial products and services.
• A deep understanding of regulatory frameworks (e.g., the role of the FCA, PRA) and of the nuances of working on a project within a regulated environment.
• Strong ability to interpret and translate regulatory requirements into business and technical solutions.
• Experience working with cross‐functional teams including Operations, Compliance, Risk, Legal, and IT.
• Demonstrated ability to manage multiple concurrent initiatives in a fast‐paced environment.
• Expert knowledge of project risk management principles.
• Strong ability to influence and challenge stakeholders at all levels.
• A deep knowledge of project delivery best practices, tools and methodologies including agile and waterfall.
• Expert knowledge and ability to train others on business process modelling and documentation tools along with requirement elicitation and documentation.
• Advanced data analysis and expertise to facilitate: Requirements elicitation, documentation, and validation; Process modelling (e.g., BPMN, Microsoft Visio); Gap analysis and impact assessments; Stakeholder management and facilitation; Production of insightful reports using Power BI; Proficiency user of Python, SQL.
• Ability to quickly develop an understanding of the scheme strategies and priorities and translate that understanding into deliverable activities.
• Strong stakeholder management skills with the ability to influence at all levels.
• Excellent communication and interpersonal skills.

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers. We have invested greatly in a flexible people offering that we are proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service.
• Life assurance, income and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay.
• Additional discounts and options to earn rewards to spend at your choice of retailer.

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track. We are an independent, non‐profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID‐19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape. Join us and make a real difference.