Head of Information and Cyber Security

The Vacancy

The Role

The Head of Information and Cyber Security is responsible for the continual development of security processes and controls across the FSCS.

This will include identification and monitoring of environmental, threat, and technology trends to optimise the effective short- and medium-term deployment of information and cyber security controls, driving the Scheme’s Information and Cyber Security strategy.

As a key member of the Chief Data, Intelligence and Technology Officer’s Leadership Team, the Head of Information and Cyber Security may deputise for them and liaise with the Executive Team, members of the FSCS Board and Committee Chairs on key business issues. They will assume a strategic role in the overall leadership of the Scheme as part of the Senior Leadership Community and have an important part to play in the delivery of FSCS’s strategic outcomes and governance. They will be responsible for the leadership, strategy, communications, project delivery and operation of the Information Security Department including budgetary, team management, procurement, and risk management activities.

Skill, knowledge and experience

Essential:

1. Extensive experience of industry frameworks and standards and how they can be applied to track cybersecurity capability across an organization or other comparable frameworks.
2. Security solutions and services within a 24*7 operational business enterprise including public and private cloud solutions.
3. Demonstrable practical experience of implementing risk management improvements.
4. Excellence in driving change, agile ways of working, project management and continuous improvement methods.

Desirable:

1. Bachelor’s degree in Information Security, Computer Science, or a related field.
2. Strong knowledge of security frameworks, regulations and best practices e.g. ISO27001.
3. CISA/CISM/CISSP Qualifications.

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we’re proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:

1. Employer pension contributions from 9%+ dependant on your contributions and length of service.
2. Life assurance, income and critical illness protection.
3. Private medical and dental insurance.
4. EAP and Virtual GP.
5. 26 days annual leave + bank holidays and option to sell or buy up to 9 additional days per annum to suit your lifestyle.
6. Enhanced Maternity, Paternity and Adoption leave – 6 months full pay.
7. Additional discounts and options to earn rewards to spend at your choice of retailer.

To Apply

This role is being managed by Penna. Use this link to learn more about the role and apply:

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers’ needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.

Our Strategy

Prepare

What we are aiming for

We shall respond to large and complex firm failures, whilst maintaining our seven-day pay-out for savers in banks, building societies and credit unions. We will actively contribute to increasingly effective resolution when firms fail.

Why this matters

FSCS needs to contribute to public confidence and financial stability by being ready to respond when called upon across the full range of protected products.

Our approach

1. Maintain well-tested contingency plans, backed by necessary capabilities and robust customer information.
2. Collaborate with industry to improve the customer information we rely on for payouts.
3. Improve our ability to respond quickly to investment and insurance failures.
4. Work with industry and regulators to improve resolution arrangements.

Protect

What we are aiming for

FSCS is known and trusted for protection that puts people back on track through outstanding customer experience.

Why this matters

Customer expectations are rising. The service our customers receive must meet their expectations in terms of speed, accessibility and ease of use, in order to maintain consumer trust and confidence.

Our approach

1. Exploit digital technology to create the service our customers expect, at lower cost to our levy payers.
2. Improve the speed of our service by eliminating time and process inefficiencies, particularly with third parties.
3. Exploit our new strategic partnership – by drawing on our partner’s expertise, scale and experience.
4. Provide continuity of cover for policyholders in failed insurance companies.

Promote

What we are aiming for

We shall raise awareness of FSCS protection across all of the products and services we protect, particularly retirement savings products.

Why this matters

Awareness of, and trust in, FSCS protection maintains confidence in a crisis. Awareness also helps to inform people’s choices by increasing their confidence in buying protected services and understanding the risks of unprotected products.

Our approach

1. Partner with the industry to raise awareness of FSCS protection across all protected products and services, focusing on retirement savings initially.
2. Engage with consumers and provide information to help people understand protection and make informed decisions.
3. Encourage customers of failed firms to come directly to FSCS with their claim.
4. Work with our stakeholders to provide joined-up and easy to access information about FSCS protection.

Prevent

What we are aiming for

We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters

FSCS compensation costs are rising fast – we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms’ finances and are passed on to consumers.

Our approach

1. Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
2. Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
3. Work with our partners to improve co-ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
4. Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
5. Develop FSCS’ own capability to provide actionable intelligence.

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