Crisis Management Specialist in London

The Crisis Management Specialist plays a key role in enhancing the FCA’s organisational resilience by translating insights from incidents, exercises, root cause analysis and external best practice into clear capability requirements, the crisis management framework, and targeted improvement activities. The role is responsible for maintaining and continuously developing crisis management content, overseeing the identification, tracking and delivery of remediation actions, and acting as the sponsor for crisis management learning, capability development and continuous improvement initiatives. Through these activities, the role strengthens the FCA’s ability to anticipate, respond to and recover from disruptive events, while protecting its people, services, reputation and strategic objectives.

Working in partnership with Organisational Capability and other delivery teams, the role ensures crisis management requirements are translated into effective learning solutions and capability-building interventions. In doing so, it builds knowledge, confidence and competence across the organisation, fostering a culture of preparedness, resilience and continuous improvement.

Role responsibilities

• Translate findings from incidents, exercises, public inquiries and industry best practices into updated exercise objectives, tracking remediation to ensure lessons are embedded into crisis management practices.
• Continuously update and adapt training and capability frameworks to reflect emerging risks, changing organisational priorities and identified capability gaps.
• Work in partnership with the Organisational Capability team to design, implement and continuously improve a structured crisis management capability pathway for response roles.
• Sponsor and facilitate crisis management capability programmes, workshops and awareness sessions, utilising diverse delivery methods including in-person, e-learning, virtual and blended learning.
• Enable and support the evaluation of learner feedback and performance data to continuously measure and improve the effectiveness of training interventions.
• Partner with colleagues across Crisis Management, Operational Resilience and Organisational Capability to ensure a highly coordinated approach to organisational resilience and capability development.
• Serve as an internal specialist, providing strategic advice and guidance to support broader crisis management planning, exercising and response activities.
• Engage with business areas and key subject matter experts to promote awareness of crisis management pathways, encouraging active participation and fostering an organisational culture of preparedness.

Skills required

• Minimum: In-depth knowledge of crisis management principles, frameworks and best practice, with a thorough understanding of organisational preparedness, response and recovery activities.
• Solid understanding of the Bronze, Silver and Gold crisis management framework and the associated knowledge, skills and behaviours required at each level.
• Experience of contributing to the designing, content and evaluating crisis management capability-building interventions for a range of audiences, including senior leaders and executive teams.

• Essential: Deep understanding of the FCA’s regulatory role, statutory objectives and decision-making processes to design highly relevant, realistic and priority-aligned crisis management training.
• Deep understanding of the operational interdependencies and alignment between internal Crisis Management Frameworks and the overarching Authorities Response Framework.
• Demonstrated ability to guide through expertise without direct line management authority, bringing together diverse stakeholders to reach shared capability goals.
• Advanced analytical skills with the ability to evaluate complex, ambiguous information from diverse internal and external sources to synthesise appropriate learning solutions.
• Ability to evaluate emerging issues, balance competing stakeholder requirements and align capability development solutions with overarching organisational priorities.
• Experience in coaching and developing others, with a history of building and developing crisis management and organisational resilience capabilities across a large enterprise.

Benefits

• 25 days annual leave plus bank holidays
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
• A flexible benefits scheme designed around your lifestyle.

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

Useful information and timelines

• Job advert closes: 11 November 2026 at 11:59pm.
• CV Review/Shortlist: 13 November 2026.
• Interview: w/c 23rd November 2026.
• SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.

At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.