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- Tasks: Coordinate service delivery and manage customer queries in a dynamic environment.
- Company: Filta Group Ltd, a leader in FOG management with over 20 years of innovation.
- Benefits: Salary up to ÂŁ29,000, pension, employee discounts, and wellness programmes.
- Why this job: Join a fast-paced team making a real impact in the foodservice industry.
- Qualifications: Experience in scheduling or operational coordination and strong customer service skills.
- Other info: Full training provided with excellent career growth opportunities.
The predicted salary is between 29000 - 29000 ÂŁ per year.
Salary up to ÂŁ29,000 + Benefits
Filta Group Ltd, Stratford-upon-Avon, Full time permanent.
At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years. We are the leading choice for commercial kitchen grease traps, grease removal units, and biological drain treatment systems in the UK.
We proudly offer industry-leading FOG Cyclone technology and provide comprehensive servicing and maintenance for all types of grease traps, separators, and control systems—regardless of brand. Our dedicated Filta Seal division manufactures and installs custom fridge seals, helping the foodservice industry uphold the highest environmental standards.
With fully equipped service vehicles and a commitment to first‑time, on‑site fixes, we minimise kitchen downtime through rapid, responsive support. Operating in fast‑paced, dynamic environments, we’re always ready—because your kitchen can’t afford to wait.
What does it entail?
- Job scheduling and coordination of service delivery across multiple regions.
- Liaising with customers and technicians to arrange pre‑planned and reactive maintenance.
- Ensuring follow‑up work is actioned (e.g., booking permits, updating schedules).
- Managing incoming calls and customer queries in a small but busy contact centre environment.
- Optimising technician schedules based on geography, travel time, and job type.
- Supporting the service delivery, billing, and finance teams with reports and management information (MI).
What do we look for?
- Experience in compliance administration, scheduling, or operational coordination is essential.
- Proven success in a fast‑paced office environment.
- Highly organised, resilient, and self‑motivated.
- Strong customer service skills and a confident communicator.
- Excellent written and verbal communication.
- Proficient in Excel and general IT systems.
- Able to work both collaboratively and independently.
- Detail‑oriented with strong administrative skills.
What You Will Receive
- Full / Formal Training Programme.
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Life insurance.
- On‑site parking.
- Referral programme.
- Wellness programme.
Operations Assistant in Stratford-upon-Avon employer: The Filta Group - UK
Contact Detail:
The Filta Group - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Filta Group and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since strong customer service is key for the Operations Assistant role, consider role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Filta.
We think you need these skills to ace Operations Assistant in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Assistant role. Highlight your experience in compliance administration and scheduling, as well as any relevant skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of your customer service skills and how you've thrived in fast-paced environments.
Show Off Your Tech Skills: Since proficiency in Excel and IT systems is key, don’t forget to mention any relevant software experience. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at The Filta Group - UK
✨Know Your Stuff
Before the interview, make sure you understand Filta Group's services and products. Familiarise yourself with their FOG management technology and how it impacts the foodservice industry. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Organisational Skills
As an Operations Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills effectively.
✨Customer Service is King
Filta values strong customer service skills. Be ready to discuss how you've handled customer queries in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Excel at Excel
Since proficiency in Excel is a must, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in previous roles, whether for scheduling, reporting, or data management. If possible, mention any advanced functions you’re comfortable with to impress them further.