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- Tasks: Provide exceptional customer service and support patients on their fertility journey.
- Company: Join TFP, a leading fertility service provider in Europe with a passion for changing lives.
- Benefits: Competitive salary, flexible hours, pension scheme, and generous holiday entitlement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service, with strong communication skills.
- Other info: Part-time role with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
We at TFP are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!
At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.
The Role
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.
Your focus in this role will be providing first class customer experience at our TFP Fertility Clinic. Working as part of a close-knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email.
We’ll assist patients with a broad range of queries including funding, appointments, test results and the different steps they’ll be taking along the fertility journey. You’ll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently.
We’re passionate about helping our teams to be at their best, so we’ll work with you to ensure you’re fully supported both personally and professionally. With opportunities to develop within your role, you’ll work to a programme to build your skills and experience. This is a permanent part time position. 22.5 or 30 hours per week over 2/3 days - shifts will be 7.5 hours per day between 08.00-18.00. There will be an evening and weekend shift required on a rotational basis of 1:4.
Location: TFP Thames Valley Fertility - Maidenhead
Key Responsibilities
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
- Explaining the processes to new patients and those seeking treatment.
- Ensuring that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
- Ensuring that all communication with the patient is documented in the patient database.
- Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.
Qualifications and Experience
- Educated to Higher Level
- Experience working in an administration role
- Experience working with patients/customers both face-to-face and over the telephone
- Skills & competencies normally associated with relevant administration experience
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone and face-to-face
- Excellent time management skills
- Commitment to delivering a high-quality patient experience
- Be comfortable asking for payments and taking payments from patients
- High level of customer orientation
- High level of resilience and empathy
Location: TFP Thames Valley Fertility - Maidenhead
Salary: Competitive (Depending on experience)
Working Hours: 22.5 - 30. There will be an evening and weekend shift required on a rotational basis of 1:4.
Pension: Dual contribution pension scheme
Holiday Entitlement: 27 Days + Bank holidays (pro rata)
Patient Services Coordinator - Part Time in Maidenhead employer: The Fertility Partnership
Contact Detail:
The Fertility Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator - Part Time in Maidenhead
✨Tip Number 1
Get to know the company! Before your interview, dive into TFP's mission and values. Understanding their commitment to patient care and innovation will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with providing exceptional customer care, as that’s what TFP is all about.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for helping others shine through. Share personal stories that highlight your empathy and resilience, which are key traits for a Patient Services Coordinator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested in joining the TFP team and reinforces your commitment to excellent patient service.
We think you need these skills to ace Patient Services Coordinator - Part Time in Maidenhead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and helping others shine through. We want to see how your heart aligns with our mission to support patients on their fertility journey.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in administration and customer service. We love seeing how your skills can contribute to our close-knit team at TFP!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your written responses are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TFP Fertility.
How to prepare for a job interview at The Fertility Partnership
✨Know the Company Inside Out
Before your interview, take some time to research TFP and its mission in the fertility sector. Understand their values, services, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Services Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or patients. Highlight your ability to handle enquiries efficiently and empathetically, as this aligns perfectly with what TFP is looking for.
✨Demonstrate Your Administrative Expertise
Be ready to discuss your experience with administrative tasks, especially those related to patient management systems. Familiarise yourself with common software used in healthcare settings, and be prepared to explain how you can ensure accurate record-keeping and efficient processing of referrals.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, and how TFP supports its staff in delivering high-quality patient care. This shows that you’re not just interested in the role, but also in contributing positively to the workplace culture.
