At a Glance
- Tasks: Support hotel maintenance with repairs and upkeep to ensure a fantastic guest experience.
- Company: The Hotel At the Fellows House, known for its unique and personal service.
- Benefits: Comprehensive salary, staff meals, 50% F&B discount, and career development opportunities.
- Other info: Dynamic work environment with a focus on culture and personal growth.
- Why this job: Join a passionate team dedicated to creating memorable experiences for guests.
- Qualifications: Practical skills in maintenance; previous experience is a plus but not essential.
The predicted salary is between 18900 - 23100 £ per year.
“To be ignorant of causes is to be frustrated in action.” Sir Francis Bacon
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.
The Person
A Maintenance Assistant is always working on behalf of our Guests and working with other Team Members, across all hotel departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Positive attitude
· Good communication skills
· Committed to delivering a high level of customer service
· Excellent grooming standards
· Flexibility to respond to a range of different work situations
· Ability to work on their own or in teams.
The Role
We are looking for a reliable and practical Maintenance Assistant to support the hotel maintenance team with general repairs, small works, and day-to-day upkeep throughout the property.
The role is ideal for someone who is hands-on, dependable, takes pride in their work and can complete a variety of minor maintenance tasks safely and efficiently with minimal supervision.
Key responsibilities
As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent guest experience. You will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Carry out general handyman and minor maintenance works throughout the hotel.
- Complete basic repairs to bedrooms, public areas, offices, staff areas, and back-of-house facilities.
- Repair or replace fixtures, fittings, handles, hinges, locks, shelving, and other small items.
- Carry out minor painting, decorating, filling, patching, and touch-up works.
- Assist with basic plumbing tasks, such as fixing minor leaks, replacing washers, and unblocking sinks.
- Carry out minor carpentry and furniture repairs.
- Assemble, install, or move furniture and equipment as required.
- Repair walls, doors, skirting boards, cupboards, and other hotel fixtures.
- Assist the maintenance team with preventative maintenance and general property upkeep.
- Respond promptly to small maintenance requests from hotel departments.
- Keep work areas clean, safe, and tidy.
- Follow all hotel health and safety procedures and report any hazards or significant defects.
- Use tools and equipment responsibly and ensure they are maintained and stored correctly
Requirements
- UK citizen or valid work permit
- Proficient numeracy and literacy skills
- Previous experience in a maintenance, facilities, building role, including electrical, plumbing or painting and decorating would be advantageous.
- Good practical and problem-solving skills.
- Ability to carry out basic repairs and maintenance safely.
- Comfortable using common hand and power tools.
- Good attention to detail and pride in workmanship.
- Reliable, punctual, and able to work independently.
- Good communication skills and a professional attitude.
- Previous experience working in a hotel or hospitality environment is desirable but not essential.
Cultured
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
- If you wish to be considered for this superb opportunity click ’apply’.
In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of this hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.
Maintenance Assistant in Cambridge employer: The Fellows House
At The Hotel At the Fellows House, we pride ourselves on fostering a vibrant and inclusive work culture that values empowerment and personal growth. As a Maintenance Assistant, you will enjoy a comprehensive salary package, access to the GO Hilton Travel Programme, and extensive learning opportunities, all while contributing to an exceptional guest experience in the heart of Cambridge. Join us to be part of a team that is devoted to excellence and dedicated to creating memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Assistant in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Fellows House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Fellows House
Don't be shy about reaching out to The Fellows House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Fellows House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Fellows House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
