At a Glance
- Tasks: Deliver exceptional guest experiences from check-in to check-out.
- Company: The Hotel At the Fellows House, a unique and vibrant hotel in Cambridge.
- Benefits: Competitive salary, travel discounts, staff meals, and career development opportunities.
- Other info: Dynamic, multicultural environment with a focus on personal growth.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and a positive, professional attitude.
The predicted salary is between 30000 - 32450 £ per year.
The Hotel At the Fellows House aims to offer everyone who walks through our doors an amazing experience. We provide a personal blend of empowerment, enlightenment, and engagement, seeking the remarkable in the everyday and everything that goes into this unique hotel. We seek exceptional people who embody our cultures, devoted and person-centred values.
Who are you?
- You are welcoming and enthusiastic, friendly and passionate about customer service.
- You are flexible and adaptable to changes.
- You enjoy working in a dynamic and multi-cultural environment.
- You understand guests’ needs and go above and beyond to provide a WOW experience.
- You live by the same values as The Fellows House and transmit them to everyone who walks through the door.
Our Values:
- Cultured: We believe in being our best selves every single day and delivering refined experiences. We maintain high standards, have impeccable taste, and respect all cultures.
- Devoted: We are committed to creating perfect experiences for our guests and teams. We are trustworthy, loyal, and passionate about excellence.
- Person-centred: We engage with everyone on a human level, appreciating their unique needs, desires, tastes, and preferences.
The Role:
To assist in the smooth operation and control of the Front Office area, ensuring efficient running, maximising profitability of the hotel’s room sales, and maintaining the required standard of service.
Key Responsibilities:
- Be the first and last point of contact for our guests.
- Provide exceptional services from check-in through check-out and complete necessary reports and tasks.
- Perform tasks to the highest standards, including:
- Efficient check-in and check-out
- Complaint handling
- Providing detailed information on hotel rooms, best rates, special promotions, hotel amenities, local attractions, etc.
- Follow up on guest requests
- Proactively maximise rooms and F&B upselling
- Monitor reservations requests and action accordingly
- Complete daily check lists
- Take and redirect calls
- Comply with hotel Health and Safety regulations
- Attend appropriate training courses and assist with night shifts cover when required
- Ensure adherence to hotel values at all times
Requirements:
- UK citizen or valid work permit
- Proficient numeracy and literacy skills
- Previous experience in a customer-facing role
- Ability to multi-task
- Professional manner and positive attitude
What benefits will I receive?
- Comprehensive salary package
- Access to GO Hilton Travel Programme
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
If you wish to be considered for this superb opportunity, click 'apply'.
Guest Experience Assistant in Cambridge employer: The Fellows House
At The Hotel At the Fellows House, we pride ourselves on fostering a vibrant and inclusive work culture that values empowerment and personal growth. As a Maintenance Assistant, you will enjoy a comprehensive salary package, access to the GO Hilton Travel Programme, and extensive learning opportunities, all while contributing to an exceptional guest experience in the heart of Cambridge. Join us to be part of a team that is devoted to excellence and dedicated to creating memorable moments for our guests.
