Customer Support Executive
Company: THE FELIX PROJECT
Salary: £24,479
Contract Type: Permanent
Location: Sheffield
Hours: Full-time
Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Posting date: 21 Oct 2026
Closing date: 20 Nov 2026
Requirements
Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records
About Felix
We are Felix
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
Purpose of the Job
Providing exceptional support to both internal and external stakeholders on policies, systems and platforms, through strong communication and problem solving skills to address partner enquiries, root cause problems, and provide timely resolutions.
Duties and Responsibilities
- Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary
- Managing charity compliance across a designated Felix Go region
- Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations
- Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts
- Work with the data support team to analyse performance, track trends, and proactively address key issues
- Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests
- Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives
Essential Criteria
- Previous experience working with food waste in either an academic or professional context
- Not-for-profit experience whether in employment or as a volunteer
- Experience of working in a customer service role
- Excellent communication skills both written and verbal
- Proficient in the use of Microsoft Office tools
- Experience of using Power BI for reporting and analysis
- User experience of CRM platforms (Salesforce)
Equity Diversity Inclusion & Belonging
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
#J-18808-Ljbffr
Read more in Sheffield employer: The Felix Project
The Felix Project is an exceptional employer that fosters a collaborative and supportive work culture, where you can make a meaningful impact in the community. With opportunities for personal and professional growth, you will be part of a dedicated team in Greater London, working alongside passionate individuals committed to food quality and safety. Enjoy the unique advantage of leading volunteers and staff in a dynamic kitchen environment, all while contributing to a vital cause.
