At a Glance
- Tasks: Lead a team to enhance customer support and improve service quality.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Competitive salary, hybrid work, and a chance to impact communities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a mission to reduce food waste and help those in need.
- Qualifications: Experience in customer service leadership and strong communication skills.
Not sure what skills you will need for this opportunity? Simply read the full description below to get a complete picture of candidate requirements.
Reporting To: Customer Support Manager
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job: Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities.
Duties & Responsibilities:
- Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting.
- Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience.
- Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness.
- Work collaboratively with relevant stakeholders to manage escalated issues through to resolution.
- Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges.
Skills & Experience Required:
- Experience leading or supervising a customer support or service team.
- Experience handling escalated customer enquiries or complaints in a professional environment.
- Ability to analyse performance metrics, identify trends and implement improvements.
- Excellent communication and relationship-building skills with the ability to engage a range of stakeholders.
- Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful.
Front of Store Team Leader in Sheffield employer: The Felix Project
The Felix Project, now merged with FareShare, is an exceptional employer dedicated to creating a UK where no good food goes to waste. With a strong focus on employee development and a collaborative work culture, team members enjoy the benefits of a hybrid working model in Sheffield, competitive salaries, and the opportunity to make a meaningful impact in the community. Join us in our mission to rescue food and support those in need while growing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of Store Team Leader in Sheffield
✨Tip Number 1
Get to know the company! Research The Felix Project and FareShare, and understand their mission. When you show genuine interest in their vision of reducing food waste, it’ll really set you apart during interviews.
✨Tip Number 2
Practice your communication skills! As a Front of Store Team Leader, you'll need to engage with various stakeholders. Role-play common scenarios or questions with a friend to boost your confidence before the big day.
✨Tip Number 3
Prepare examples of your past experiences! Think of specific situations where you led a team or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t wait too long, as they might close applications early!
We think you need these skills to ace Front of Store Team Leader in Sheffield
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for, so make sure you understand the key responsibilities and skills required for the Front of Store Team Leader role.
Tailor Your Application:Don’t just send a generic application! We want to see how your experience aligns with our needs. Highlight your relevant skills and experiences that match the job description, especially your customer support and team management experience.
Showcase Your Communication Skills:Since this role involves a lot of interaction with stakeholders and customers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Don’t wait too long, though – we might close applications early!
How to prepare for a job interview at The Felix Project
✨Know the Organisation's Vision
Before your interview, take some time to understand the mission of the charity. Familiarise yourself with their vision of reducing food waste and how they operate. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Front of Store Team Leader, you'll need to demonstrate your experience in leading customer support teams. Prepare specific examples of how you've successfully managed teams, handled escalated issues, and improved service quality. Use metrics to back up your achievements!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Think of scenarios where you turned a negative customer experience into a positive one. Practising these responses will help you feel more confident during the interview.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this role, make sure you're comfortable with Microsoft Office, particularly Excel, and any CRM systems like Salesforce. Be ready to discuss how you've used these tools in previous roles to manage data and improve processes.
