At a Glance
- Tasks: Support the smooth operations of the Front of Store programme and resolve charity enquiries.
- Company: Join the UK's largest food redistribution charity focused on reducing food waste.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
- Why this job: Be part of a mission to ensure no good food goes to waste and help communities thrive.
- Qualifications: Experience in customer service and knowledge of food waste or not-for-profit sectors.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Reporting To: Customer Support Manager
Salary Range: up to £24,479
Contract Type: 6 Months Fixed Term Contract
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job: Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.
Duties & Responsibilities:
- Provision of high-quality information and support to charities accessing the FOS service, from recruitment, document capture and issue management.
- Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information.
- Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner; and escalating where needed.
- Work with internal teams to share key information, analyse performance, track trends, and proactively address key issues.
Skills & Experience Required:
Essential:- Previous experience working with food waste in either an academic or professional context.
- Not-for-profit experience whether in employment or as a volunteer.
- Experience of working in a customer service role.
- Excellent communication skills both written and verbal.
- User experience of CRM platforms (Salesforce).
- Proficient in the use of Microsoft Office tools.
- Experience of using Power BI for reporting and analysis.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful.
Front of Store Support Executive in Sheffield employer: The Felix Project
The Felix Project, in partnership with FareShare, is an exceptional employer dedicated to creating a sustainable future by ensuring that no good food goes to waste. Located in Sheffield, our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth through training and development opportunities empowers you to make a meaningful impact in the community. Join us in our mission to provide nearly 200 million meals and be part of a team that values social good and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Front of Store Support Executive in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to food waste or charity work. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the organisation's mission and values. Show us that you're passionate about reducing food waste and making a difference – it’ll set you apart from the crowd!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with charities and resolving issues, being clear and confident in your responses will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Front of Store Support Executive in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front of Store Support Executive role. Highlight any relevant experience you have in customer service or working with food waste, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about our vision of reducing food waste and how your skills align with the role. Keep it concise but impactful!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and professionally. We want to see that you can handle charity enquiries with ease!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Felix Project
✨Know Your Stuff
Make sure you understand the mission of the organisation and how it relates to food waste. Familiarise yourself with their recent merger and the impact it has on their operations. This will show your genuine interest in the role and the charity's vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your communication skills and problem-solving abilities, as these are crucial for the Front of Store Support Executive role.
✨Get Comfortable with Tech
Brush up on your knowledge of CRM systems, especially Salesforce, and be ready to discuss how you've used them in previous roles. If you have experience with Power BI, be prepared to talk about how you've used it for reporting and analysis.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team's goals, challenges they face, or how success is measured in this role. It shows you're engaged and thinking ahead about how you can contribute.
