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- Tasks: Lead a team ensuring compliance for food redistribution, making a real difference in communities.
- Company: Join the UK's largest food redistribution charity with a mission to eliminate food waste.
- Benefits: Competitive salary, hybrid working, and a chance to contribute to social good.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
- Why this job: Be part of a movement that turns surplus food into meals for those in need.
- Qualifications: Experience in compliance management and strong leadership skills required.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Reporting To: Customer Support Manager
Direct reports: 7
Salary Range: ÂŁ26,000 - ÂŁ28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
Duties and Responsibilities
- Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally.
- Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs.
- Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement.
- Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team.
- Identifies operational improvements to compliance processes and team workflows.
- Escalates complex compliance issues or risks to senior management when required and supports resolution.
- Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations.
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Compliance Team Leader in Sheffield employer: The Felix Project
Contact Detail:
The Felix Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the compliance field, especially those connected to organisations like FareShare. A friendly chat can open doors and give you insights that might just land you that Compliance Team Leader role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the latest trends in compliance and be ready to discuss how you can contribute to the mission of reducing food waste. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing teams and improving processes, as these are key for the Compliance Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to make sure no good food goes to waste.
We think you need these skills to ace Compliance Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Compliance Team Leader role. Highlight your relevant experience in compliance and team management, and show us how you align with our vision of reducing food waste.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to manage compliance processes and lead a team effectively. Numbers and metrics can really make your application stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our mission there.
How to prepare for a job interview at The Felix Project
✨Know the Organisation Inside Out
Before your interview, make sure you understand the mission and vision of the charity. Familiarise yourself with their recent merger and how it impacts their operations. This will show your genuine interest and help you align your answers with their goals.
✨Demonstrate Your Leadership Skills
As a Compliance Team Leader, you'll need to showcase your ability to manage a team effectively. Prepare examples of how you've led teams in the past, focusing on how you handled compliance issues and improved processes. Be ready to discuss specific KPIs you've tracked and how you used data to drive performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in compliance-related scenarios. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current compliance challenges they face or how success is measured within the Compliance Support team. This not only shows your interest but also gives you valuable insights into the role and the organisation.