At a Glance
- Tasks: Ensure quality and reliability of systems through testing and support.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Up to £31,000 salary, hybrid working, and a chance to impact communities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a mission to reduce food waste and help those in need.
- Qualifications: Experience in testing and strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Reporting To: Service Manager
Salary Range: Up to £31,000
Contract Type: Permanent
Location: London or Sheffield (Hybrid working afforded)
Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job: The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.
Duties and Responsibilities:
- Creating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
- Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
- Work proactively with the business to understand key systems and how they work.
- Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
- Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
- Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
- Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
- Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central.
- Adhering to team set KPIs on ticket resolutions.
- Retrospective reviews regarding test plans, facilitation of testing and manually testing.
- Monthly calls with the service manager to pass on learnings and review process of tickets.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Quality and Service Coordinator employer: The Felix Project
The Felix Project, now merged with FareShare, stands as the UK's largest food redistribution charity, dedicated to ensuring that no good food goes to waste. As a Quality and Service Coordinator, you will thrive in a supportive hybrid work environment in London or Sheffield, where our collaborative culture fosters personal growth and innovation. With a commitment to social impact, we offer meaningful work that not only enhances your professional skills but also contributes to a vital cause, making this an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Felix Project and FareShare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding their mission. Dive deep into how they rescue food and support communities. Show them you’re not just looking for a job, but you genuinely care about their vision.
✨Tip Number 3
Practice your testing skills! Since the role involves working with systems like Salesforce and Dynamics, brush up on your knowledge and maybe even do some mock tests to showcase your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Quality and Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with quality assurance and service coordination. We want to see how your skills align with our mission of reducing food waste and improving lives!
Showcase Your Testing Skills:Since the role involves testing systems like Salesforce and Dynamics, be sure to mention any relevant experience you have in this area. We love seeing candidates who can demonstrate their technical know-how and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at The Felix Project
✨Know Your Systems
Familiarise yourself with Salesforce, Dynamics, PowerBI, and Business Central. Understand how these systems work and be ready to discuss your experience with them. This will show that you’re proactive and have done your homework.
✨Prepare Test Plans
Think about how you would create test plans based on user requirements. Be prepared to share your approach during the interview, as this role heavily involves testing and documentation. Highlight any past experiences where you’ve successfully implemented similar strategies.
✨Show Your Problem-Solving Skills
Be ready to discuss how you’ve triaged issues and resolved tickets in previous roles. Use specific examples to illustrate your ability to manage recurring problems and improve system quality. This will demonstrate your analytical skills and commitment to service excellence.
✨Engage with the Vision
Understand the mission of The Felix Project and FareShare. Be prepared to discuss how your values align with their vision of reducing food waste and supporting communities. Showing genuine interest in their cause can set you apart from other candidates.
