At a Glance
- Tasks: Lead a team to enhance customer support and improve service quality.
- Company: Join the UK's largest food redistribution charity making a real difference.
- Benefits: Competitive salary, hybrid working, and a chance to impact communities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a mission to ensure no good food goes to waste.
- Qualifications: Experience in customer support leadership and strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Reporting To: Customer Support Manager
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job: Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities.
Duties & Responsibilities:
- Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting.
- Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience.
- Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness.
- Work collaboratively with relevant stakeholders to manage escalated issues through to resolution.
- Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges.
Skills & Experience Required:
- Essential Experience leading or supervising a customer support or service team.
- Experience handling escalated customer enquiries or complaints in a professional environment.
- Ability to analyse performance metrics, identify trends and implement improvements.
- Excellent communication and relationship-building skills with the ability to engage a range of stakeholders.
- Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Front of Store Team Leader employer: The Felix Project
The Felix Project, now merged with FareShare, stands as the UK's largest food redistribution charity, dedicated to ensuring that no good food goes to waste. As a Front of Store Team Leader in Sheffield, you will be part of a mission-driven organisation that not only values your contributions but also fosters a collaborative and supportive work culture. With opportunities for professional growth and a commitment to making a measurable impact on communities, this role offers a rewarding career path in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of Store Team Leader
✨Tip Number 1
Get to know the company! Research The Felix Project and FareShare, their mission, and how they operate. This will help you tailor your approach during interviews and show that you're genuinely interested in their vision of reducing food waste.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Front of Store Team Leader role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences leading teams and handling customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to make a difference in the community.
We think you need these skills to ace Front of Store Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and team leadership. We want to see how your skills align with our mission of reducing food waste and improving lives!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved service quality or handled escalated issues. We love seeing measurable impacts, so include any metrics that demonstrate your success!
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build relationships and engage with stakeholders, so a friendly tone can go a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at The Felix Project
✨Know the Organisation's Vision
Before your interview, make sure you understand the mission of the charity and its recent merger. Familiarise yourself with how they aim to reduce food waste and support communities. This will show your genuine interest in the role and align your values with theirs.
✨Demonstrate Leadership Experience
Be ready to share specific examples from your past where you've successfully led a customer support team. Highlight any situations where you managed escalated issues or improved service quality, as this is crucial for the Front of Store Team Leader position.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used performance metrics to drive improvements in previous roles. Bring examples of trends you've identified and the actions you took to enhance customer satisfaction. This will demonstrate your ability to analyse data effectively.
✨Brush Up on IT Skills
Since strong IT skills are essential, especially in Excel and CRM systems like Salesforce, be prepared to discuss your proficiency. If possible, mention any relevant projects where you utilised these tools to improve processes or reporting.
