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- Tasks: Lead a team ensuring compliance for food redistribution, making a real difference in communities.
- Company: Join the UK's largest food charity, dedicated to reducing food waste and fighting hunger.
- Benefits: Competitive salary, hybrid working, and a chance to contribute to social good.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
- Why this job: Be part of a mission-driven organisation that turns surplus food into meals for those in need.
- Qualifications: Experience in compliance management and strong leadership skills required.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Reporting To: Customer Support Manager
Direct reports: 7
Salary Range: ÂŁ26,000 - ÂŁ28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job: To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
Duties and Responsibilities:
- Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally.
- Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs.
- Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement.
- Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team.
- Identifies operational improvements to compliance processes and team workflows.
- Escalates complex compliance issues or risks to senior management when required and supports resolution.
- Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations.
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Recruitment Timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.
Compliance Team Leader employer: The Felix Project
Contact Detail:
The Felix Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to compliance or charity work. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's mission and values. Show us you’re passionate about reducing food waste and improving lives – it’ll make you stand out!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Compliance Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance Team Leader role. Highlight your experience in compliance management and any relevant leadership skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food redistribution and how your skills align with our vision. Let us know why you’re the perfect fit for our team.
Showcase Your Data Skills: Since the role involves tracking and analysing performance metrics, be sure to mention any experience you have with data analysis. We love candidates who can use insights to drive improvements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Felix Project
✨Know the Organisation's Mission
Before your interview, make sure you understand the charity's vision of reducing food waste and helping communities. Familiarise yourself with their recent merger and how it impacts their operations. This will show your genuine interest in the role and alignment with their goals.
✨Demonstrate Leadership Skills
As a Compliance Team Leader, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Highlight how you can motivate your team to meet compliance standards and KPIs.
✨Be Data-Driven
Since the role involves tracking and analysing performance metrics, be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've identified trends or performance gaps and implemented improvements based on your findings.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complex compliance issues. Think of scenarios where you've had to escalate problems or implement new processes. Practising these responses will help you articulate your thought process clearly during the interview.