At a Glance
- Tasks: Coordinate logistics and allocation of surplus food to support communities in need.
- Company: Join Felix, a leading charity in the UK's food rescue network.
- Benefits: Gain valuable experience, work in a supportive environment, and make a real difference.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a mission to reduce food waste and help those facing food insecurity.
- Qualifications: Strong organisational skills, excellent communication, and a passion for sustainability.
The predicted salary is between 25650 - 31350 £ per year.
As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
We are Felix We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK's food rescue network, supporting 1.5 million people across the country.
We are about fuller plates, fuller communities, and fuller lives.
Purpose of the Job This important role sits within our Allocation and Logistics team who are responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community.
This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.
You will assist the Allocation and Logistics Officers in their operational work on the team.
The successful candidate will work closely with the Officers to support in liaising with Fare Share food suppliers, transport partners and our Regional Centres in order to distribute food to our beneficiaries.
The provision of excellent operational support and customer service is central to this role.
It is essential that you are passionate about our vision, ensuring that no good food goes to waste.
We are looking for organised people who are good at, Your normal duties and responsibilities will be set out in your job description.
However, the charity may require you to perform other duties from time to time.
- Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Assist in capturing key account information in our CRM system
- Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Allocation and Logistics Officers to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres Logistics and transport
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal Felix logistics
- Reactively solve transport issues throughout the working day
- Data and analysis
- Analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
- Team coordination and representation
- Support the Team providing assistance and cover when required e. g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Keep team process instructions up to date multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure.
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of Felix
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills - able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
Desirable
- Salesforce, Business Central or similar CRM system experience
- Experience of working as part of a project team with some responsibility for delivery of a project
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
- Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do.
We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice.
Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
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Allocation & Logistics Coordinator in City of Westminster employer: The Felix Project
The Felix Project is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the community and the mission of food redistribution. With a strong emphasis on employee growth, we offer opportunities for professional development and leadership within a supportive environment, especially during this exciting phase of our merger and rebrand. Located in the heart of London, you will be part of a passionate team dedicated to making a meaningful difference in tackling food waste and insecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Allocation & Logistics Coordinator in City of Westminster
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Felix Project and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Felix Project!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Felix Project keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Allocation & Logistics Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Felix Project:This is your chance to really connect with the team at The Felix Project. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Felix Project
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Felix Project.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Felix Project that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Felix Project. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
